Director of Operations

About the role

Responsible for organizing, directing, and controlling operational activities across a division to achieve specified cost and profit objectives, ensuring all work is performed in accordance with contract specifications for our clients.

Responsibilities

• Possess a detailed knowledge of the operations at each site (contract, scope of work, building type, client nuances, etc.).
• Assure the delivery and execution of all contracted janitorial services within the division.
• Build and maintain long-term relationships with key decision-makers at all client locations.
• Maintain frequent communication and contact across all client sites via phone calls, emails, and site visits.
• Work closely with supervisors and managers to develop their operational knowledge and management capabilities.
• Continuously monitor the overall performance of each site and make appropriate changes as needed.
• Work directly with client and internal teams to ensure billing and collections are processed in a timely manner.
• Partner with local and national 3rd party vendors and suppliers for onsite material, supplies, and equipment.
• Negotiate modifications to compensation or staffing plans based on site-specific needs.
• Work with the sales team to develop and grow the business and represent the GDI brand.

Supervisory Responsibilities

• Oversight of all employees within the division with direct supervision of all employees reporting to sites within the territory, including but not limited to Account Managers, Area/District Managers, and Regional Operations Managers.

Qualifications

• 7+ years of multi-unit, high-volume Operations Leadership.
• Full manufacturing facility experience preferred.
• Manufacturing safety experience preferred.
• UAW experience preferred.
• Ability to meet deadlines and make sound decisions in stressful situations.
• Strong customer service and employee relations skills.
• Excellent attention to detail.
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Able to multi-task.
• Ability to show judgment and work independently.
• High integrity and discretion required.

GDI is an equal opportunity employer. Requisition #BU2.