Director of Operations
About the role
You will be critical in advancing and growing our global iGaming operations, promoting operational maturity, and embedding a culture of excellence. This role provides an outstanding opportunity to impact the company’s mission, culture, and success by ensuring seamless delivery management and effective partnership across multiple teams and departments. You will lead the development and implementation of a scalable, efficient, and data-driven operating model to help teams deliver high-quality content and platform capabilities with speed, predictability, and compliance.
Responsibilities
- Lead the transformation and evolution of iGaming operations to a globally scalable, standardized operating model.
- Define and implement operating frameworks that support growth, complexity, and multi-market delivery.
- Identify structural gaps and drive initiatives to improve efficiency, accountability, and transparency.
- Champion a culture of continuous improvement, operational rigor, and delivery within the field.
- Build and lead a high-performing global operations organization, capable of supporting rapid business growth.
- Establish clear ownership models, governance structures, and decision-making frameworks.
- Drive alignment across regions and functions to ensure consistency in execution and outcomes.
- Develop future leaders and strengthen organizational capability in operations and delivery.
- Own and elevate end-to-end delivery excellence across iGaming products and platforms.
- Implement scalable delivery frameworks, governance, and tooling to improve predictability, quality, and speed to market.
- Define and track benchmarks (e.g., release predictability, cycle time, defect rates, SLA adherence).
- Proactively identify and resolve delivery risks, dependencies, and systemic bottlenecks.
Requirements
- 12+ years of experience in operations, delivery, or program leadership, with significant time in iGaming, gaming, or digital platforms.
- Proven experience leading large-scale operational transformation in complex, global organizations.
- Demonstrated success in building scalable operating models and high-performing teams.
- Strong experience with Agile at scale / delivery frameworks and operational governance models.
- Track record of influencing executive collaborators and driving cross-functional alignment.
- Leader dedicated to making improvements with a strong inclination toward action and results.
- Strong systems thinker—able to build for scale, not just solve for today.
- Highly collaborative, with the ability to influence without direct authority.
- Data-driven and outcome-focused, with strong business insight.
- Comfortable operating in ambiguity and leading through change.
About the company
Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX: ALL) regulated online Real Money Gaming (RMG) business, formed in 2024 through the merger of Anaxi and NeoGames (including Aspire Global, BtoBet, and Pariplay). The business is an industry leader in content and technology solutions for online RMG, offering a full-service portfolio across iLottery, iGaming, and Online Sports Betting (OSB).
Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology, delivering industry-leading casino games, mobile games, and online real money games to millions of players worldwide. Headquartered in Sydney, Australia, Aristocrat operates three business units: regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness), and regulated online real money (Aristocrat Interactive). The company employs over 8,500 people globally, united by the mission to bring joy to life through the power of play.
Travel Expectations
Up to 25%
Pay
$185,262 - $344,058 per year. Final offers will be based on experience level, education, skills, work location, and internal pay equity.
Benefits
- Comprehensive health, dental, and vision insurance
- Paid time off
- 401(k) plan with employer matching
Additional details available at https://atibenefits.com/.