Director of Operations

Benefits: Health insurancePaid time offVision insurance401(k)401(k) matchingCompany carDental insurance About The Role As FIS Director of Operations you will be responsible for leading a large team, solving complex operational challenges, and ensuring projects are executed efficiently and at a high standard. You’ll serve as the critical link between planning and execution—setting expectations, holding teams accountable, and making decisions that move the business forward. You’re expected to lead from the front, not wait for direction. Core Responsibilities Lead all General Managers and operational team members in the fieldMonitor workroom readiness, staffing, schedule integrity, customer communication, and installer supportDrive accountability through scorecards, inspections, reports, and direct field follow-throughIdentify operational breakdowns early and create corrective action plans Serve as the direct operational voice to the President on field conditions, risks, and performance needs What You’ll Do Take full ownership of operations and team performanceLead, manage, and hold accountable a high-volume installation teamIdentify inefficiencies and implement immediate and long-term solutionsDevelop and execute action plans across multiple departmentsResolve complex customer and operational challenges with confidenceEstablish structure, improve workflows, and drive consistencyMonitor performance metrics and align operations with revenue goalsFoster a culture of accountability, urgency, and teamwork What You Bring 5+ years of operations or management experience (construction or installation environments strongly preferred)Proven ability to step into leadership roles and produce results quickly Strong decision-making skills and the confidence to act without constant oversightExperience managing teams in fast-paced, high-volume environments Solid understanding of performance metrics, forecasting, and operational efficiencyBachelor’s degree or equivalent experienceValid driver’s license and reliable transportationAvailability for rotating Saturday mornings Ability to pass a background check Forklift certification is a plus—we’ll provide training if needed. What We Offer Company vehicle and company-issued phoneHealth, dental, and vision insurance401(k) with up to 6% company match Paid time off that increases with tenureStable, growing company with long-term opportunity Who Succeeds Here This role is best suited for someone who: Takes initiative without being askedIs comfortable making decisions and owning the outcomeBrings structure to fast-moving environmentsLeads with confidence, clarity, and accountability