Director of Operations

About the role

We're looking for a strategic, agile, solutions-driven Director of Operations to help shape the next era of Farmgirl Flowers as we continue scaling nationally.

Responsibilities

• Optimize outbound transportation spend through contract negotiation, vendor management, and expansion of our transportation partner network when appropriate.
• Partner with Fulfillment and Product teams to manage inbound freight and parcel transportation costs for both perishable and nonperishable materials.
• Create and maintain reporting around delivery status, carrier performance, transportation costs, and network efficiencies across all production and fulfillment partners.
• Forecast and communicate outbound production volumes from all partners in collaboration with Operations, Product, and Sales & Operations stakeholders.
• Lead operational planning and transportation execution during Farmgirl’s peak holiday seasons, ensuring network capacity and performance can support business demand.
• Develop and maintain systems and procedures for the accurate accounting, reporting, and handling of all inventory, including perishable and nonperishable production materials.
• Identify inventory and operational inefficiencies and implement scalable systems and process improvements across the business.
• Partner with the Operations Manager to establish KPIs related to customer satisfaction, support quality, refunds, redeliveries, and resolution times.
• Develop and maintain reporting that gives Support team members timely visibility into delayed or lost parcels, transportation disruptions, and widespread operational issues impacting customers.
• Collaborate cross-functionally to proactively reduce operational issues that negatively impact the customer experience.
• Partner with the Product Team to develop scalable production strategies and operational efficiencies for our farm and fulfillment partners through regular on-site visits, training, and ongoing operational check-ins.
• Maintain margins for all finished bouquets and plants, ensuring production remains operationally efficient and meets margin expectations.
• Drive cost savings through strategic SKU duplication, expansion of our dropshipper network, and optimized packaging solutions.
• Make thoughtful, high-impact operational decisions quickly in fast-moving and time-sensitive situations where priorities may shift rapidly.
• Oversee day-to-day operations and long-term planning for Farmgirl’s 25-acre farm and Gig Harbor campus, including our office, warehouse, and Farm Quarters.
• Develop, implement, and maintain comprehensive safety training programs for all on-site team members, ensuring compliance with OSHA requirements and Farmgirl’s own safety standards.
• Manage bids, contracts, and ongoing relationships with facilities-related vendors, contractors, and service providers.
• Partner with the Farm team on agricultural operations that support our growing flower program, ensuring facilities infrastructure supports both farm productivity and team safety.
• Lead, mentor, and develop operational team members and managers across multiple functions, facilities, and partner networks.
• Create systems of accountability, communication, and prioritization that help teams execute effectively in fast-moving environments.
• Partner cross-functionally with Product, Fulfillment, Finance, Customer Support, and Leadership to align operational decisions with broader company goals.
• Help build operational structure, processes, and teams that can scale with the company while still maintaining Farmgirl’s scrappy, collaborative culture.
• Create clarity in ambiguous or high-pressure situations, helping teams stay focused, aligned, and moving forward during rapidly changing priorities.

Requirements

Experienced in operations management, with 5+ years in leading cross-functional teams and delivering measurable results. Equally comfortable thinking strategically and rolling up your sleeves. You can set the vision, build the system, and do the work when needed — without treating any of it as beneath you. Experienced with perishable or e-commerce inventory management. A proven negotiator with a track record of securing vendor contracts that result in real cost savings. Strong analytical skills and comfort with data — you build reports, track KPIs, and use numbers to make better decisions. Experienced overseeing facilities, physical infrastructure, or safety programs — or genuinely excited to grow into that responsibility. Candid and direct communicator, in writing and in person, with both internal teams and external partners. Organized and process-oriented. You assess what exists, identify what’s missing, and build or refine procedures that actually stick. Decisive under pressure, with the confidence to make critical calls and the accountability to stand behind them. Aware that formal education is not the bar here — what matters is that you have the experience and judgment to be successful in this role, however you got there.

Qualifications

Not specified.

Skills

Strategic thinking, operational excellence, inventory management, financial analysis, project management, team leadership, facility management, safety protocols, data analysis, negotiation, decision-making, adaptability, and problem-solving.

Benefits

Medical/dental/vision, matching 401(k), paid vacation, and more.

Pay

$120k/yr

Schedule

Full-time, Exempt

Travel

Up to 25% (fulfillment centers, distribution partners, vendor sites)