Director of Operations

What You’ll Do

• Strategic Leadership: Build and implement advanced operational infrastructure to support projected growth and efficiency.
• Financial Oversight: Own budgeting, forecasting, financial reporting visibility, and oversight of bookkeeping/CPA partnerships, helping build a more mature and accountable financial infrastructure.
• KPI & Data Management: Implement comprehensive KPI tracking and accountability systems, ensuring data-driven insights propel growth.
• Process Optimization: Identify and resolve bottlenecks and inefficiencies across operational workflows and communication channels.
• Execution & Accountability: Lead initiatives with autonomy, ensuring seamless execution and fostering a culture of proactive problem-solving.
• Technology Oversight: Modernize and optimize the technological stack to enhance firm operations and reporting capabilities.
• People Management: Oversee HR functions, mentor staff, and make firm-wide personnel and vendor decisions to align with strategic goals.

What We’re Looking For

• High-Level Operations Experience: Proven track record of independently leading operations in a professional services setting.
• Strong Financial Acumen: Expertise in budgeting, P&L management, and financial strategy essential for informed operational decisions.
• Independent Decision-Making: Ability to recommend and implement solutions without needing continuous direction.
• Executive-Level Judgment: Capable of thinking strategically, challenging assumptions thoughtfully, and bringing well-reasoned recommendations to firm leadership as a true strategic partner rather than functioning as a task executor.
• Systems Scaling Mindset: Experience in building infrastructure to nurture growth and operational scalability.

Preferred Background

• Experience in professional service operations, including medical, property management, or legal environments.

On-Site Engagement

Thrives in an in-office role where collaboration and direct engagement with colleagues are integral to success.

Why You Should Work Here

• Growth Trajectory: Join a firm in a significant growth phase, offering opportunities for personal development and scale.
• Impactful Leadership Role: Step into a high-impact position where your decisions, systems, and leadership will directly shape the future growth and operational success of the firm.
• Empowering Culture: Be part of a team that values ownership and strategic contribution, encouraging innovation and proactive leadership.
• Community Impact: Work in a firm deeply committed to client satisfaction and community involvement, fostering relationships that matter.