Director of Operations

Why Work at HALL Arts Hotel

At HALL Arts Hotel, we celebrate art, culture, and luxury in the heart of Dallas’ Arts District. Featuring sophisticated design, curated art collections, and refined accommodations, our hotel is a sanctuary for creativity and hospitality excellence. Curators at HALL Arts thrive in a high‑end, inspiring environment, where exceptional service and artistic expression go hand in hand.

We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS.

Responsibilities

• Lead, mentor, and develop department heads and operational leaders throughout the property.
• Oversee daily hotel operations to ensure flawless service and brand standards.
• Drive financial success by managing labor models, controlling operational costs, and optimizing revenue opportunities.
• Implement and train teams on elevated service standards, safety protocols, and guest‑satisfaction strategies.
• Support leaders during peak periods, high‑profile events, or complex daily challenges.
• Partner with Sales, Revenue Management, and Human Resources to align operational capacity with goals.
• Analyze guest feedback, quality metrics, and financial reports to quickly implement continuous improvements.
• Create a high‑energy, inclusive environment where associates feel valued, respected, and positioned to grow their careers.
• Take responsibility for the overall performance, culture, and operational integrity of a premier property.

Qualifications

• Associate or bachelor’s degree preferred.
• Extensive knowledge in Food & Beverage division.
• Working knowledge of Opera and Microsoft Office (Word, Excel, Outlook).
• Valid driver’s license with acceptable driving history (subject to company approval).

Skills

• Demonstrated leadership and professional image to associates and guests.
• Strong management skills; ability to assign and delegate work effectively.
• Accuracy, thoroughness, and willingness to apply feedback for performance improvement.
• Ability to manage difficult guest situations and respond promptly to guest needs.
• Flexibility to adapt to new methods, procedures, and change.
• Excellent interpersonal and customer‑service skills; ability to relate to diverse ages and backgrounds.
• Clear, concise oral and written communication.
• Ability to foster commitment, team spirit, and trust.

Work Environment and Physical Requirements

• Ability to stand, walk, and move throughout the property for extended periods.
• Use computers, phones, and standard office equipment.
• Respond to operational needs across multiple departments, including evenings, weekends, and holidays as required.
• Wear required personal protective equipment per job responsibilities.