Director of Operations

About the role

The Director of Operations oversees all aspects of hotel operations, partnering closely with the General Manager to drive strategies for guest satisfaction, employee engagement, financial performance, and service excellence.

Responsibilities

• Ensure consistent compliance with brand standards across all departments and daily operations.
• Support and supervise front desk, food & beverage, and other operational areas as needed.
• Maintain adherence to licensing, permits, OSHA, MSDS, and corporate accounting procedures.
• Oversee bar, restaurant, and banquet operations, driving quality service and operational efficiency.
• Aid in recruiting, training, and onboarding new associates while ensuring adequate staffing levels.
• Provide leadership, coaching, and counseling to department managers and supervisors to foster a motivated and productive team.
• Monitor guest satisfaction metrics and develop actionable strategies to continuously enhance the guest experience.
• Maintain accurate inventory control and manage supply availability to support smooth operations.

Qualifications

• Proven experience in hotel operations leadership, preferably in a multi-department capacity.
• Strong knowledge of brand standards, hospitality service, and regulatory compliance.
• Demonstrated ability to lead, mentor, and inspire a diverse team.
• Skilled in problem-solving, guest recovery, and staff development.
• Flexible, hands-on leadership approach with a strong focus on achieving results.

Benefits

• Competitive wages and a comprehensive benefits package for full-time associates, including:
• Medical, dental, and vision insurance.
• Life insurance and short/long-term disability options.
• 401(k) program with company match.
• Tuition assistance.
• Discounted room rates at Concord-managed hotels.
• Training & development opportunities.
• Career advancement within our growing portfolio.

Why Join Concord?

We offer a competitive benefits package, an Associate First culture, and a commitment to delivering outstanding customer service and quality accommodations in every market we serve. We are an equal opportunity employer committed to diversity and inclusion.