Director of Operations

About the role

As our Director of Operations, you will oversee the day-to-day operations of the hotel, ensuring exceptional guest experiences, operational excellence, and strong financial performance. This role provides strategic leadership to key operating departments, with a particular emphasis on Rooms Operations, including Front Office and Housekeeping, while partnering closely with Food & Beverage and Engineering to deliver an exceptional overall guest experience.

Requirements

• Passion for hospitality and delivering exceptional guest experiences
• Strong communication and interpersonal skills
• Ability to thrive in a fast-paced and dynamic environment
• Solutions-oriented mindset with strong attention to detail
• Flexibility to work varied schedules, including evenings, weekends, and holidays

Benefits

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)