Director of Operations

Who We Are

City Wide Facility Solutions is a building maintenance management company that helps businesses simplify the way they manage their facilities. We serve as a single point of contact for our clients, coordinating everything from janitorial services and floor care to window cleaning, landscaping, handyman services, and other building maintenance needs. Our success is built on strong relationships, dependable independent service partners, and a team of Facility Service Managers (FSMs) who proactively identify problems, deliver solutions, and make our clients' lives easier. As Director of Operations, you'll lead the team responsible for making that happen.

What You'll Do

• Coach, mentor, and develop Facility Service Managers to reach their full potential
• Establish clear expectations, measure performance, and celebrate success
• Build a culture of accountability, teamwork, professionalism, and continuous improvement
• Spend time in the field supporting your team, solving challenges, and reinforcing best practices
• Help recruit, onboard, and develop new operations team members
• Ensure our clients receive consistent, high-quality facility maintenance services
• Build lasting relationships with commercial property managers, business owners, and facility decision-makers
• Help your team identify and resolve service challenges quickly and professionally
• Promote proactive building inspections, communication, and problem-solving
• Drive customer satisfaction and long-term client retention
• Develop and maintain relationships with qualified independent contractors and service providers
• Ensure the operation has the right service partners to support both existing clients and future growth
• Establish expectations for quality, reliability, responsiveness, and professionalism
• Support contractor development and accountability
• Monitor key performance indicators, including client retention, profitability, service quality, and team productivity
• Identify opportunities to improve processes, increase efficiency, and strengthen operational performance
• Support the growth of additional facility maintenance services within existing client relationships
• Partner with sales and leadership teams to ensure successful new client launches
• Take ownership of operational results and help drive the continued growth of the business

What We're Looking For

We believe great leaders can come from a variety of