Director of Operations

Why City Wide?

City Wide Facility Solutions is a leader in the building maintenance industry, with locations serving communities across the U.S. and Canada. Our company mission is to create a ripple effect... by positively impacting the community of people we serve. Our vision is to be the first choice for our clients, contractors, and employees. Our values of community, accountability, and professionalism guide our approach to success.

What You Will Do

• Effectively manage, develop, and lead a team of Facility Service Managers (FSMs) that support our clients
• Achieve annual revenues and profits, manage expenses, Independent Contractor (IC) margins, manage temporary labor (if applicable), and meet/exceed overall financial management of the operations of services offered
• Identify, hire, and train all operational employees, including but not limited to, FSMs and Night Managers
• Develop and maintain positive client relationships and achieve client retention above 90%
• Develop and maintain impactful, professional relationships with vendors and Independent Contractors
• Ensure ICs are compliant with requirements to service City Wide clients and ensure they meet clients' scope of work
• Drive cross-selling opportunities with the sales team and drive non-janitorial services
• Participate in all new client starts for the duration of the new start
• Ensure building inspections are completed, followed-up with, and all client data is maintained in CRM
• Promote and drive cross-selling opportunities with the sales team and drive non-janitorial services
• Ensure ICs are compliant with requirements to service City Wide clients and ensure they meet clients' scope of work
• Manage and develop people - ensure all 60-day reviews, Level 5 meetings, and annual reviews are completed with operational employees
• Work in the field with FSMs each week and participate as backfill to the FSM as needed
• Travel within market, up to 50%

Requirements

• 5+ years experience in a sales, account management, or operations role with increased responsibility
• Demonstrated track record of success managing a sales and/or account management team
• Communication, Oral - Ability to communicate effectively with others using the spoken word
• Communication, Written - Ability to communicate in writing clearly and concisely
• Relationship Building - Ability to effectively build relationships with customers and co-workers
• Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions
• Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance
• Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas
• Time Management - Utilize available email and technology whenever possible so you don't waste time physically looking for someone to answer your question. Don't spend hours trying to figure it out yourself if someone can help
• Organization - Have everything labeled and in its place
• Professional Demeanor - Present a warm and friendly personality and a helpful, positive attitude with clients, other employees, and applicants both in person and on the telephone
• Aptitude - Must have the aptitude to grasp the concept of the projects you are working on. Additionally, you must be able to see the "big picture" and prioritize your work accordingly. Ask why we do things so that you can improve the system
• Conflict Resolution - Ability to deal with others in an antagonistic situation

Benefits

City Wide Facility Solutions offers a competitive compensation and benefits, including LIST BENEFITS HERE.