Director of Operations

About the Role

The Director of Operations is responsible for developing, implementing, and overseeing operating procedures across the company. This role works closely with executive management to develop long-term operations strategies that align with and support the company's mission and goals.

Responsibilities

• Business Operations
  • Standardize operations across business units.
  • Develop, implement, and maintain systems, procedures, and methodologies throughout their lifecycle.
  • Maximize efficiency and productivity by establishing strategic operational goals and conducting extensive process analysis with interdepartmental collaboration.
  • Develop and lead the Project Management Organization (PMO) to ensure quality, consistency, and oversight of project lifecycle execution.
  • Create a ‘Centre of Excellence’ to nurture project management practitioners and share industry best practices.
  • Set standards for organizational responsibilities, including success measurement criteria and grading.
  • Collaborate with organization leaders to evaluate, staff, and execute projects and initiatives.
  • Work with executive management on process improvement, risk mitigation, and goal setting.
• Personnel Management
  • Partner with leadership and Human Resources to build, maintain, and support a knowledgeable and diversified workforce through hiring, management, and retention efforts.
  • Coordinate and manage employee, organization, and company communications.
  • Directly manage all PMO department and operational personnel.
  • Facilitate and promote employee career development and succession plans.
  • Perform employee evaluations, including compensation and performance targets for individuals and teams.
• Secondary Job Functions
  • Support business development initiatives related to vendors, contractors, and clients.
  • Assist organization managers during strategic or high-level sales.
  • Support proposal review efforts as needed.

Key Competencies

• Leadership
  • Builds rapport, mentors, and manages effective teams and work groups.
  • Strong decision-making skills, situational awareness, and ability to perform under pressure.
  • Demonstrates cognitive and behavioral flexibility (Emotional Intelligence).
  • Exhibits maturity in judgment, ethics, and integrity.
  • Ability to mentor, coach, and lead a positive culture.
  • Strong collaboration and problem-resolution skills.
• Functional
  • Business and financial acumen.
  • Effective organizational, time management, and planning skills.
  • High level of conflict resolution skills and willingness to make difficult decisions regarding technology or resource needs.
  • Appreciation of business demands (schedule, scope, budget, and customer requirements).
  • Ability to analyze and evaluate work processes, workflow, and budgets to maintain successful project delivery.
• Foundational
  • Flexibility and adaptability in changing and challenging situations.
  • Passion for the business and its success.
  • Clear and concise verbal and written communication.
  • Focus on customer service and attention to detail.
  • Commitment to continuous personal, peer, and process improvement.
  • Fosters positive energy, creativity, and teamwork across all departments/locations to further company values and mission.

Requirements

• Minimum of 10 years of experience in Manufacturing, Engineering, or Industrial Services, including 5 years in a senior management position responsible for growth strategies and standardization for service organizations with multiple locations.
• Bachelor’s Degree or equivalent experience (Electrical, Computer, Chemical, or other Engineering discipline preferred). MBA, International Business, or Organizational Management degree is a plus.
• Proven ability to plan and manage operational processes for maximum efficiency and productivity.
• Experience with industry best practices (CSIA) related to business operations, project execution, methodologies, techniques, and processes.
• Working knowledge of project financials and metrics.
• Ability to multitask initiatives, goals, and deadlines.
• Valid driver’s license.
• Reliable personal transportation with valid liability insurance.
• Fluent in verbal and written English.
• Available for after-hours, weekends, and holidays.
• Available for 25-35% travel.
• Ability to bend, stoop, crawl, walk, push, pull, and lift 50+ lbs for extended periods.