Director of Operations
Core Areas of Responsibility
The Director Of Operations Will Lead And Oversee Firm Operations – ensuring consistent, efficient operational processes across departments
Strategic Execution – translating firm-wide priorities into operational plans and measurable outcomes
Service & Sales Infrastructure – improving new client onboarding, service workflows, and client experience
Technology & Systems – optimizing CRM, performance reporting, portfolio management, trading technology, and integrated platforms across departments including managing the firm’s relationship with its fractional Chief Information Officer
Compliance Support & Risk Controls – maintaining operational standards that support regulatory requirements
Process Improvement & Scaling – standardizing workflows and eliminating inefficiencies
Operations Team Leadership – developing and managing the firm’s operations, client service, accounting and HR functions.
Requirements
- 7–10+ years of operational leadership experience in wealth management or financial services
- Proven ability to scale operations in a growing organization
- Experience managing teams, operational systems, and cross-department initiatives
- Strong strategic thinking combined with hands-on execution
- Skilled at building processes, improving efficiency, and leading teams
- Can operate effectively in a fast-paced environment with high levels of accountability