Director of Operations
About the Role
At CareBuilders at Home, we're seeking an exceptional Director of Operations to lead our Kingston office, drive growth in the Wilkes-Barre/Scranton market, and build a high-performing team. This role is ideal for a motivated, hands-on leader who thrives on challenges, takes ownership, and is passionate about developing people and driving results.
Responsibilities
- Take ownership of daily operations, including scheduling, staffing, recruiting, and service delivery.
- Lead, coach, and develop office staff while fostering a culture of accountability, urgency, and excellence.
- Establish clear expectations, measure performance, and hold the team accountable for results.
- Proactively identify challenges, solve problems, and continuously improve operational efficiency.
- Own office performance, including referrals, admissions, revenue, client retention, and profitability.
- Build and strengthen relationships with clients, caregivers, and community referral partners.
- Drive timely referral follow-up, admissions, and new client starts.
- Identify opportunities to expand services and grow market presence.
- Maintain compliance with Pennsylvania Department of Health regulations and company standards.
- Oversee caregiver credentials, personnel files, training, documentation, and survey readiness.
- Ensure clients and families receive reliable, compassionate, high-quality care.
- Monitor key performance indicators and develop action plans to achieve business goals.
- Improve caregiver recruitment, retention, and staffing fulfillment.
- Manage operational expenses, labor efficiency, and overall profitability.
- Partner with executive leadership to execute growth strategies and improve performance.
Qualifications
- 3+ years of leadership experience in home care, home health, hospice, healthcare, senior living, or a service-based business.
- Proven ability to lead teams, improve operations, and deliver measurable results.
- Strong understanding of staffing, scheduling, recruiting, and employee development.
- Experience with regulatory compliance and quality assurance.
- Business-minded with the ability to drive growth, manage performance, and improve profitability.
- Strong communication, problem-solving, and decision-making skills.
- Self-motivated, organized, and comfortable working in a fast-paced, results-driven environment.
- Pennsylvania non-medical home care and Department of Health compliance experience strongly preferred.
Skills
- Leadership and team development
- Operational efficiency and problem-solving
- Regulatory compliance and quality assurance
- Business growth and performance management
- Communication and decision-making
Benefits
- Competitive Salary
- Performance-Based Bonus Opportunities
- Health & Dental Insurance
- Paid Time Off
- Professional Development & Leadership Growth
- Supportive Executive Leadership Team
Schedule
Full-Time | Monday – Friday | Day Shift | On-Call Rotation
Valid driver's license and reliable transportation required. Ability to travel throughout the local market as needed.
Ideal Candidate
A motivated, competitive, hands-on leader who leads by example, develops great people, takes ownership of challenges, and is driven to win. We're seeking someone who wants to make the business better, stronger, and more successful, not just maintain it.