Director of Operations

About The Company CardioOne partners with independent cardiologists to provide innovative solutions that improve patient outcomes and reduce costs. Our value-based cardiology care solutions help our physician partners thrive in the shift to value-based care. CardioOne offers a magnificent work environment, good working conditions, and competitive pay. We offer medical, dental, vision, and a 401k plan with a match to benefit eligible employees. We offer discretionary time off and sick time to full-time employees. We take pride in creating a culture of employee engagement that translates into an exemplary patient experience. Join us in our mission to positively impact US cardiology. About HeartPointe Cardiovascular Institute HeartPointe Cardiovascular Institute is a physician-led, patient-centered cardiology practice serving the Detroit community. Built on a foundation of clinical excellence and compassionate care, HeartPointe is committed to delivering exceptional, personalized cardiovascular care while expanding access to the patients who need it most. As an independent practice, HeartPointe is guided by physicians who are deeply invested in outcomes, integrity, and innovation and continually advancing how care is delivered through new technology, clinical research, and thoughtful growth. The practice is equally invested in its people: HeartPointe fosters a supportive, team-driven culture where staff are valued, careers are sustainable, and everyone shares in the mission of expanding equitable access to high-quality heart care throughout the community. At HeartPointe, every decision, clinical or operational, is held to a standard of honesty, transparency, and accountability, ensuring patients and team members alike can trust that the practice always puts people first. About The Job The Director of Practice Operations will play an instrumental role in the onboarding and management of our physician practices onto our platform, as well as network development efforts within the Detroit Metropolitan market. In this role, you’ll be responsible for our Detroit cardiology practices, driving performance across a variety of areas within the practices and be the go-to resource for physician practice owners and their staff. You will be responsible for driving financial, operations, and quality metrics. This role will also help lead, manage and support a team of local market operators within the practice, including developing and executing strategies to enhance CardioOne’s market presence by, engaging with potential practice partners, driving revenue and new patient growth for existing partners, and building relationships with key payors. As part of a lean startup team, we’re looking for individuals who are comfortable being a player-coach, self-starters, scrappy, can manage ambiguity, and are ready to grow within a hyper-growth organization. The role will be reporting to Diana Ulici, Vice President of Operations. What you’ll do: Account owner for the cardiology practices across the Detroit-MetroHelp build out the new practices from the ground upResponsible for hiring and staffing efforts in conjunction with the Director of Talent AcquisitionProviders leadership and ownership, overall revenue cycle management functionsIntegration and operation of the practice into the CardioOne platform, executing against individual practice goals with optimization effortsManage and lead a team of clinical and operational staff to run day to day operations of the practiceCreate and facilitate a playbook of scalable practice optimization plansInfluence and drive change management strategies within the practice to implement efficient workflow and operating procedures to enhance practice performance/KPIsWork and be responsible for metrics across a variety of practice areas, including but not limited to: revenue cycle, credentialing, clinical performance, practice optimization, growth, strategy, etc. Develop PowerPoint presentation materials that facilitate the communication and dissemination of strategic and operational goals Manage and track performance metrics related to revenue cycle management, operations, clinical efficiency, productivity, clinical quality and outcomes, value-based care initiatives, etc. Responsible for market and network development efforts including building relationships in market with prospective partners, primary care groups, payers and other key market playersDrives development of new programs and services based on market needsOther duties as assigned. What you’ll need: MBA/MHA required.5-7 years of healthcare operations experience in a provider or medical group setting is required; previous leadership experience managing a team requiredOversight of diagnostic testing experience requiredExperience in Cardiology is preferredProven track record of developing strong market relationships with payers and/or clinicians with measurable outcomesAdvanced knowledge and technical skills in Microsoft Excel and Microsoft PowerPointDelivering data, reporting and analyses to clinicians, by using and understanding key physician practice KPIs Experience with project management tools Ability to be a generalist and assist across a variety of job functions Work Location: You will work out of Detroit metro offices. Additional Information Full-time base salary range of $120,000 to $140,000 plus medical, dental, and vision. This role will have an incentive bonus.