Director of Operations

Duties

• Oversee daily operations across residential property management functions, including leasing, maintenance, resident services, compliance, and regional operations
• Ensure consistent operational standards, policies, and procedures across all states and property portfolios
• Drive operational excellence to maximize property performance, occupancy, and resident satisfaction
• Partner with Executive Management to implement company strategy and long‑term business plans
• Lead cross‑functional initiatives to improve efficiency, technology adoption, and service delivery
• Help build and refine systems, workflows, and tools to support growth
• Support acquisitions, transitions, and integration of new properties or markets
• Lead, mentor, and develop senior management and operational teams
• Build a strong performance culture focused on accountability, collaboration, and continuous improvement
• Ensure appropriate staffing, succession planning, and leadership development
• Collaborate with the CFO on budgeting, forecasting, and resource allocation
• Ensure operational activities align with financial targets and cost controls
• Improve operational margins through efficiency and optimization initiatives
• Ensure compliance with applicable laws, regulations, insurance, and internal policies
• Address risks or issues quickly and proactively
• Maintain organized and audit-ready operations
• Ensure exceptional service delivery and customer experience across operations
• Act as a senior representative of the organization with partners, vendors, and stakeholders
• Support negotiations and service quality oversight

Requirements

• Bachelor’s degree or equivalent practical experience
• 5 - 8+ years of experience in property management
• Experience with affordable housing programs and development preferred
• Experience working in a smaller or fast-growing company environment preferred
• Potential travel required
• Exceptional leadership, communication, and interpersonal skills
• Strategic thinker with strong execution and problem‑solving abilities
• Data‑driven decision‑maker
• Change management expertise and ability to lead through growth or transformation
• High integrity, sound judgment, and strong organizational awareness

Benefits

• Competitive wages
• Incentive bonuses
• Medical with an annual HSA employer-contribution to employees’ accounts of $4,400
• Dental
• Vision
• Life insurance
• Long-term disability insurance
• Paid time off
• Paid holidays
• Floating holidays
• Tuition reimbursement
• Company events
• 401k plan with a 100% match up to a 10% contribution

Application

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