Director of Operations

About the Role

The Director of Practice Operations will provide direct support to the Practice Managers and collaborate with the Physician Leadership team to implement core programs that lead to practice growth and profitability. The Director is responsible for tactical planning, executing strategic initiatives, and leading teams to provide exceptional patient care.

Responsibilities

• Patient Care & Performance Management:
  • Evaluate protocols and implement recommended changes to maintain or improve the standard of patient care and operational efficiency.
  • Collaborate with physicians and staff to optimize workflow, ensuring superior patient care and successful operating results.
  • Manage financial outcomes, including cost of goods sold, operating expenses, and employee compensation.
  • Drive operational excellence by identifying ways to increase revenue and decrease costs.
  • Use data and research to drive business objectives.
  • Oversee daily operations and revenue generation to ensure continual growth.
  • Maintain compliance with organizational policies and regulatory guidelines.
  • Ensure adherence to policies, processes, and work instructions, including merchandising, brand management, and patient transactions.
• Staff Development:
  • Supervise practice managers within the region and cultivate a staff passionate about delivering quality patient care and customer service.
  • Build and lead collaborative teams, develop talent, and align performance with business objectives.
  • Guide and evaluate employee performance to foster a healthy working environment.
  • Recruit, hire, train, motivate, and retain current and future leaders to promote diversity and inclusion.
  • Foster teamwork by connecting practice managers and physician leadership to align on patient care and practice growth.
  • Participate in recruiting qualified management, including interviewing, hiring recommendations, and onboarding.
  • Provide ongoing performance coaching and development for practice managers.
  • Collaborate with physician leadership to address performance opportunities and scheduling efficiencies.
• Strategic Development:
  • Champion the company’s culture and commitment to patient care.
  • Align strategic goals and resources to maximize profitability.
  • Identify competitors, expansion opportunities, markets, and industry developments.
  • Drive organizational innovation and change.
  • Collaborate across the organization to develop scalable solutions.
  • Work on integration and post-acquisition teams as needed.
  • Partner with physician leadership on capital expenditures, equipment utilization, and clinical budgets.
• Asset Management:
  • Monitor practices to ensure a safe, clean, organized, and inviting environment for patients and staff.
  • Protect company assets through periodic inventory audits of buildings, equipment, and sellable products.
  • Execute inventory management, loss prevention, and discounting policies.
  • Demonstrate commitment to the organization’s Values, Standards of Conduct, and Vision for Life principles.
• Perform other related duties as required by your supervisor.

Requirements

• Extensive education and experience in general business and organizational operations.
• Bachelor’s degree in business or a related field preferred.
• Previous experience in Optometry/Ophthalmology preferred.

Skills

• Leadership
• Strategic thinking
• Problem solving and analysis
• Change management
• Project management
• Organizational skills
• Decision making

Physical Demands and Work Environment

• Typical office activities, including walking, sitting, standing, and bending.
• Use of hands to operate objects, tools, computers, and electronic equipment.
• Lifting and handling computers and related equipment.
• Vision abilities, including close vision and adjusting focus.
• Travel is required; a valid driver’s license is necessary.