Director of Operations

Essential Duties

• Directs, supervises, and coordinates the activities of the Operational staff, including any field crews.
• Through participative management techniques, employs a wide range of skills to maintain customer demand, and ensure proper customer support.
• Works with other operations to determine customer service capability and capacity.
• Reviews various reports and directs the resolution of operational initiatives to minimize costs and prevent customer delays.
• Maintains close contact over operational procedures to ensure cost effectiveness.
• Evaluates each process and recommends and/or institutes modifications as required.
• Audits operational expenditures as required and ensures all attempts are made to maintain and reduce costs wherever possible.
• Captivates and participates in general administrative and technical programs such as cost reduction, methods, communications, safety and housekeeping, employee training, and conformity with company work rules and regulations.
• In conjunction with other area offices, strives for an environment of constant operational improvement.
• Evaluates the performance of subordinate employees and recommends wage adjustment or change of status.
• Administers company policies and maintains positive employer/employee relations on the highest possible plane.
• Safeguards safety devices and equipment, supervises housekeeping, and maintains a constant alertness for hazardous conditions and practices.
• Participates in job evaluations to provide information, job analysis and descriptive matter.

Job Qualifications

• Minimum 5 years of managerial experience working in Commercial Flooring
• Commercial Flooring Sales and Project Management Experience is a plus
• Excellent Verbal and Written Communication Skills
• Critical Thinking, Time Management, Organization, Attention to Detail
• Professional Attitude and Appearance
• Evidence of the ability to lead and influence peers and clients
• Bachelor’s Degree is preferred but not required