Director of Operations

Beacon Destinations is a fast-growing boutique hospitality company redefining the vacation rental experience across Cape Cod. We combine the warmth and character of locally owned vacation homes with the operational excellence of a luxury hotel brand, creating unforgettable stays for guests while protecting and maximizing value for homeowners. Our mission is simple: deliver exceptional, five-star experiences on every stay.

About the role

Beacon Destinations is seeking an experienced, hands-on Director of Operations to lead the day-to-day performance of our Cape Cod vacation rental portfolio while helping build the operational foundation for our continued growth. This is a highly visible leadership role for someone who thrives in a fast-paced environment, enjoys solving complex operational challenges, and takes pride in creating exceptional guest experiences. You'll oversee every stage of the guest journey, from ensuring homes are inspection-ready and beautifully maintained to coordinating vendors, managing maintenance, optimizing operational processes, and supporting new property launches. Success in this role requires balancing strategic thinking with hands-on execution.

Responsibilities

• Operational Leadership
  • Lead the day-to-day operations of Beacon Destinations' vacation rental portfolio across Cape Cod.
  • Develop, improve, and document operational processes that support business growth and operational excellence.
  • Monitor key operational performance metrics, identify improvement opportunities, and implement solutions.
  • Partner with company leadership to support strategic initiatives and portfolio expansion.
• Property Operations
  • Oversee cleaning operations to ensure every property consistently meets Beacon's five-star standards.
  • Coordinate turnover inspections and preventative maintenance programs.
  • Manage maintenance requests, vendor relationships, and property damage claims from start to resolution.
  • Ensure every property is fully stocked, guest-ready, and maintained to the highest quality standards.
  • Manage inventory, supplies, and operational equipment across the portfolio.
• Guest Experience
  • Oversee guest communications to ensure timely, professional, and solution-oriented service.
  • Resolve guest concerns quickly while protecting the guest experience and company standards.
  • Champion a culture focused on consistently earning five-star reviews.
• Growth & Project Management
  • Lead operational onboarding and project management for new property launches during the offseason.
  • Coordinate vendors, timelines, inspections, and operational readiness for newly acquired homes.
  • Support continuous improvement initiatives that increase efficiency and scalability as the portfolio grows.

Requirements

• Must reside within the Cape Cod area.
• Reliable transportation and the ability to travel between properties throughout the region.
• Minimum of 3 years of progressive operations leadership experience within hospitality, vacation rentals, property management, field services, or another fast-paced service-based business.
• Demonstrated success managing multiple priorities while maintaining exceptional attention to detail.
• Proven experience leading vendors, contractors, field teams, or cross-functional operations while driving accountability and results.
• Strong critical thinking and problem-solving skills with the ability to make confident decisions under pressure.
• Excellent communication and relationship-building skills with both internal teams and guests.
• Strong organizational and project management abilities.
• Passion for delivering exceptional customer experiences.

Preferred Qualifications

• Vacation rental or short-term rental management experience.
• Experience managing property maintenance or residential facilities.
• Familiarity with property management software and operational technology platforms.
• Experience launching new properties or scaling operational systems.
• Knowledge of the Cape Cod market and local vendor network.

Pay

Annual Salary: $70,000–$80,000

Performance Bonus: Eligible to earn up to an additional $15,000 annually based on operational performance, guest satisfaction, portfolio growth, and achieving key business objectives.

Benefits

• Paid time off, including PTO, vacation, and sick leave.
• Flexible scheduling where business needs allow.
• Company-sponsored team events, food, coffee, and workplace perks.
• Opportunity to help shape and grow a rapidly expanding hospitality company.
• Significant autonomy with the ability to make meaningful operational decisions.

Schedule

Monday - Friday / 9am-5pm

Additional flexibility and availability may be required during peak summer operations to support guest needs and ensure operational excellence.