Director of Operations

Position SummaryBCR Environmental Corporation is seeking a Director of Operations to lead the execution and delivery of complex capital equipment, wastewater treatment, biosolids processing, and industrial infrastructure projects across North America. This role serves as the operational leader responsible for aligning outsourced manufacturing, field services, construction activities, commissioning, and aftermarket support to ensure successful project delivery. The Director of Operations will oversee the full project lifecycle from contract initiation through commissioning and project closeout, ensuring projects are delivered safely, on schedule, within budget, and in alignment with customer expectations and company profitability objectives. This individual will be responsible for developing scalable operational processes, managing resource allocation, implementing Lean Six Sigma methodologies, establishing KPI-driven management systems, improving project execution performance, and driving a culture of operational excellence and continuous improvement throughout the organization. The ideal candidate combines strong operational leadership with extensive experience managing engineered equipment projects, industrial construction activities, subcontractors, manufacturing partners, and customer relationships. This position requires a hands-on leader capable of navigating complex technical projects while building the systems, processes, performance metrics, and teams necessary to support BCR’s continued growth. Key Responsibilities Operational Leadership & Business ExecutionLead operational activities across, field service, commissioning, aftermarket support, and project execution functionsDevelop and implement operational strategies, processes, and performance metrics that improve efficiency, scalability, project delivery, and profitabilityLead the company’s operational excellence strategy by implementing Lean Six Sigma principles, standardized operating procedures, KPI-driven management systems, and continuous improvement initiativesUtilize operational data, analytics, and performance metrics to identify inefficiencies, perform root cause analysis, optimize workflows, improve resource utilization, and drive measurable improvements in safety, quality, schedule adherence, profitability, and customer satisfaction.Establish operational KPIs and reporting systems to monitor project performance, staffing utilization, customer satisfaction, safety, quality, and financial outcomesPartner with executive leadership to support strategic planning, operational growth initiatives, organizational development, and resource allocationDevelop and improve operational workflows, project execution standards, and resource planning processes that support organizational growthFoster a culture of accountability, collaboration, continuous improvement, safety, and customer service excellence Supply Chain CoordinationOversee operational coordination with outsourced manufacturing, fabrication, and equipment suppliersEnsure production schedules, quality requirements, engineering deliverables, and delivery timelines support project commitmentsMonitor supplier performance and implement corrective actions when requiredSupport strategic vendor selection, contract management, and strategic supplier relationships Field Operations & CommissioningDirect field operations, subcontractor management, startup and commissioning effortsEnsure compliance with company safety policies, environmental regulations, customer requirements, and applicable industry standardsSupport field troubleshooting efforts and operational handoff to customers following project completionDrive continuous improvement within field service, commissioning, and aftermarket operationsProvide occasional operational support during critical startup and commissioning activities Continuous Improvement Partner closely with Applications Engineering, Sales, Project Engineering, Finance, Manufacturing Partners to ensure alignment and continuous improvement of efficiencyDrive operational standardization and process improvements that support growth and repeatable project executionImprove communication and alignment across all project stakeholdersAssist in developing scalable operational systems and infrastructure to support continued company expansion Team Development & Organizational GrowthLead, mentor, and develop project managers, field personnel, and operational staffSupport recruiting, workforce planning, succession planning, and leadership development initiativesBuild organizational capabilities necessary to support company growth and expanding project volumesEstablish clear performance expectations, accountability measures, and employee development plansFoster a high-performance culture focused on execution excellence, teamwork, safety, and customer satisfaction Required QualificationsBachelor’s degree in Engineering, Construction Management, Business Administration, Building Sciences, or a related technical disciplineMinimum of 8 years of progressive leadership experience in operations, project management, construction management, industrial services, capital equipment, or infrastructure environmentsMinimum of 3 years leading multidisciplinary teams responsible for project delivery, field operations, or industrial infrastructure executionDemonstrated experience leading operational excellence and continuous improvement initiatives within capital equipment, industrial manufacturing, EPC, or project-based environmentsProven ability to develop KPI-driven operating systems, performance dashboards, standardized processes, and data-driven decision-making practicesDemonstrated experience managing large, multi-million-dollar engineered equipment, industrial construction, or infrastructure projects commissioning and closeoutStrong understanding of project scheduling, budgeting, forecasting, contracts, procurement, subcontractor management, change management, and project controlsDemonstrated experience with contract administration, change order management and holding suppliers and customers accountable to agreed contract terms and conditions.Experience coordinating outsourced manufacturing, fabrication, and equipment supply partners [move to preferred section]Experience leading field operations, equipment installation, startup, commissioning, and customer handoff activitiesStrong financial and business acumen, including project profitability, forecasting, budgeting, and resource planningProficiency with Microsoft Office Suite, including Excel, PowerPoint, Word, and Microsoft ProjectAbility to manage multiple priorities and perform effectively in a fast-paced, project-driven environmentExcellent leadership, communication, negotiation, and problem-solving skillsWillingness to travel throughout North AmericaFluent spoken and written English Preferred ExperienceSix Sigma certification (Green Belt minimum; Black Belt preferred) with demonstrated success applying Lean Six Sigma methodologiesExperience within wastewater treatment, biosolids processing, environmental technologies, resource recovery, or industrial process industriesEPC (Engineering, Procurement, and Construction) or GC (General Contractor) project delivery experienceFamiliarity with rotating equipment, thermal processing systems, dryers, augers, screw conveyors, blowers, pumps, motors, gearboxes, and related mechanical systemsExperience managing construction subcontractors and field installation teamsExperience utilizing SmartsheetExperience scaling operational organizations within rapidly growing project-based businesses Key Traits for SuccessStrategic thinker with strong operational execution capabilitiesHands-on leadership style with the ability to engage effectively across executive, technical, and field teamsHigh level of accountability, ownership, and follow-throughStrong client-facing presence and relationship management skillsSolution-oriented mindset with the ability to navigate complex technical and operational challengesAbility to build structure and processes while maintaining flexibility in a dynamic growth environmentStrong business acumen with a focus on profitability, efficiency, and customer satisfaction Employment RequirementsSuccessful completion of a background check and drug screening as part of the hiring processValid Driver’s License and ability to travel to customer sites and vendor locationsEligibility to work in the United States without sponsorship Compensation & BenefitsCompetitive salary commensurate with experiencePerformance-based bonus opportunityMedical, dental, and vision insuranceCompany-paid life insurance and available supplemental benefits401(k) retirement plan with company matchPaid time off and company holidaysProfessional development and continuing education opportunitiestravel reimbursement, as applicableOpportunity to contribute to innovative environmental technologies that create meaningful impact in municipal and industrial markets Equal Opportunity Employer StatementEqual Opportunity Employer Statement: BCR Environmental is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at BCR Environmental are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable laws. We are committed to ensuring that all employees feel respected and valued.