Director of Operations

About the role

The Director of Business Operations & Governance leads and optimizes the organization's operational infrastructure. This leadership role serves as a key business partner to the CEO and is responsible for driving operational excellence, financial oversight, governance, compliance, and administrative effectiveness across the organization.

Responsibilities

• Develop and execute operational strategies aligned with organizational goals and growth objectives.
• Identify and implement process improvements, systems enhancements, and operational best practices.
• Partner with executive leadership to evaluate business expansion opportunities, strategic partnerships, and market growth initiatives.
• Drive organizational effectiveness through continuous improvement and scalable business practices.
• Align operational priorities with long-term strategic objectives.
• Oversee day-to-day administrative operations and business support functions.
• Establish and maintain internal processes, document control systems, and office procedures.
• Manage company records, reporting systems, and internal communications.
• Oversee office resources, vendor relationships, and third-party service providers.
• Ensure operational consistency and efficiency across all administrative functions.
• Lead annual budgeting processes and ongoing financial planning activities.
• Develop, maintain, and analyze KPI dashboards and operational performance metrics.
• Oversee banking relationships, expense management, and accounting workflows.
• Career development and management of marketing materials and commercial tools.
• Support leadership in developing and maintaining organizational structure and workforce planning initiatives.
• Assist in the development and management of marketing materials and commercial tools.
• Manage corporate insurance programs, including liability and workers' compensation coverage.
• Coordinate domestic and international logistics activities, including customs and duties requirements when necessary.
• Support cross-functional initiatives that contribute to revenue growth and customer success.
• Review, organize, track, and maintain contracts, NDAs, and business agreements.
• Coordinate with external legal counsel as needed.
• Maintain centralized records of legal documents and renewal schedules.
• Ensure corporate filings and legal documentation remain current and compliant.
• Support contract governance and risk management activities.
• Lead the preparation and coordination of Board reporting materials and governance documentation.
• Track and report company-wide performance metrics and KPIs.
• Develop and maintain governance frameworks, policies, procedures, and documentation.
• Support leadership alignment around strategic initiatives and organizational priorities.
• Ensure compliance with applicable regulatory requirements and internal standards.
• Promote accountability, transparency, and operational discipline throughout the organization.

Qualifications

• Bachelor's degree in Business Administration, Management, Finance, or a related field required.
• MBA or other advanced business degree preferred.
• Progressive leadership experience in business operations, finance, administration, or related functions.
• Demonstrated success managing multiple business functions within a small to mid-sized organization.
• Experience supporting executive leadership and driving cross-functional initiatives.
• Strong background in budgeting, financial reporting, KPI development, and operational management.
• Experience with governance, compliance, HR administration, and process improvement initiatives preferred.