Director of Operations

Responsibilities

• Treats guests with courtesy and respect in a variety of situations.
• Displays honesty & integrity.
• Counsels staff on performance issues.
• Conducts pre-shift meetings.
• Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings.
• Motivates and develops team members.
• Create preventive maintenance programs for consistency of the product.
• Ensures updated safe work environment.
• Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity and outcome.
• Builds strong partnerships with internal customers and outside vendors.

Specific Duties

• Possesses excellent communication and leadership skills and is a strong, creative problem solver both with Team members and third party partners operating within the hotel.
• Proactive, self-starter who can work well both independently and as part of a team.
• Comfortable being a change agent and creating a welcoming environment.
• Confident and has the ability to think clearly on their feet and under pressure.
• Loves to negotiate and create win-win situations for customers, owners, partners and all operational team members alike.
• Oversees and directs the daily operations for the Front Office, Maintenance, Housekeeping & Security departments for hotel.
• Daily Co-ordination with F&B Managers to ensure a seamless, thoughtful and excellent level of service.
• Directs, implements and maintains a service and management philosophy which serves as a standard to respective department heads and staff.
• Designs and implements training for departments to continuously exceed standard service and operational standards as set by Arlo Hotels.
• In conjunction with the General Manager, develops and implements strategies to ensure seamless service delivery while maximizing revenue and management costs.
• Aids in the development of budget; responsible for maintaining targeted goals within the budget.
• Develops and directs the performance of departmental managers and supervisors to ensure the highest levels of guest and employee satisfaction in a cost efficient manner.
• Be a leader and ambassador in maintaining the Arlo Team Member Culture through team member engagement, training and development.
• Assists in leading Safety Committee initiatives and Security provisions.
• Aids in the protection and enhancement of all hotel assets through appropriate programs in maintenance, security and housekeeping as well as through the capital budgeting process.

Requirements

• A minimum of 3 -5 years previous Director of Rooms, Director of Operations and/or Assistant General Manager experience in a hotel environment.
• Intensive direct-experience in various hotel operational departments including Front Office, Guest Services, Housekeeping, Security/Loss Prevention and/or Engineering and/or Food & Beverage.
• Proven track record of designing and implementing service standards and procedures that yield high guest and employee satisfaction needed.
• Previous experience managing third party or leased space arrangements such as food & beverage, valet or security.
• Strong financial acumen with an ability to partner with other departments to drive revenue and manage expenses.
• Proven ability to communicate professionally and tactfully in all interactions with guests and employees.
• Licence: Fire Safety Director (must obtain up to 6-9 months after employment commences).

Compensation

120k-130k