Director of Operations

What You'll Do

• Lead All Furniture Operations: Oversee installation, warehouse, service, project management, logistics, and facilities; driving efficiency, accountability, and client satisfaction across every function.
• Develop and Mentor Team: Bring out the best in employees through coaching, clear expectations, and a culture built on trust and accountability.
• Deliver on Every Project: Ensure projects are executed on time, within scope, and within budget by monitoring field operations, staffing, and resource allocation.
• Ownthe Financial Performance: Oversee labor estimating, project budgets, and post-project reviews; identifying trends and protecting margins through continuous improvement.
• Align and Advance the Business: Partner cross-functionally with Sales, Design, and executive leadership while championing the tools and systems that keep operations running and scaling

What We're Looking For

• 7+ years of experience in operations management, preferably in commercial furniture, construction, or related fields.
• Associate's Degree in Business or related field, or a combination of education and experience.
• Proven leadership of cross-functional teams and departments.
• Able to read and interpret architectural blueprints, furniture installation drawings, space planning layouts, finish schedules, and manufacturer installation guides.
• Strong understanding of project lifecycle, installation workflows, and warehouse operations.
• Excellent organizational, problem-solving, and communication skills.
• Proficient with Microsoft Office, CORE, related MillerKnoll/ Furniture or vendor software preferred.
• Strong financial and margin awareness with ability to manage budgets and labor costs.

Here You'll Find

• The opportunity to shape and lead operations for a growing team backed by a 40-year legacy and a leading furniture brand.
• A collaborative leadership team that values your voice and supports your growth.
• A culture that rewards initiative, celebrates achievement, and invests in its people.
• The freedom to build scalable systems and leave a lasting mark on how AOI operates.

Compensation & Benefits

• Competitive base salary commensurate with experience
• Comprehensive health, dental, and vision
• 401k with company match
• Paid vacation, sick pay, and holidays
• Tuition reimbursement
• Professional development and training through AOI and MillerKnoll
• Vehicle Allowance

Physical Requirements

• While performing the duties of this job, the employee is regularly required to stand, walk, and move throughout office, warehouse, and client environments for extended periods.
• The employee must frequently bend, stoop, kneel, and crouch to inspect, direct, and oversee furniture installation and warehouse activities.
• The employee is occasionally required to use hands to handle, position, and manipulate furniture components and installation tools, and must be able to reach overhead and at varying heights.
• The employee frequently communicates with installation crews, warehouse staff, clients, and project stakeholders and must be able to clearly convey and receive verbal and written instructions.
• The employee must occasionally climb stairs or ladders to assess work areas.
• The employee must regularly lift and/or move up to 50 pounds and may occasionally be required to lift or team-lift items up to 100 pounds.
• Specific vision abilities required include close vision, distance vision, depth perception, and the ability to adjust focus to inspect completed installations and review floor plans and work orders.