Director of Operations

What You'll Own

• Portfolio Performance & P&L Ownership
• Own operational and financial performance across a defined set of portfolio companies, with accountability to revenue growth, margin management, and EBITDA outcomes
• Set and track KPIs across clinic locations; build accountability rhythms with Clinic Managers and brand leadership
• Partner with the Annie Aesthetic ELT and finance team on reporting, forecasting, and business performance review
• Operational Leadership
• Oversee day-to-day operations across multiple clinic locations — in-person presence expected at key sites
• Coach and develop Clinic Managers, elevating their ability to own their locations and their numbers
• Build and maintain the meeting cadences, documentation systems, SOPs, and remote management infrastructure that allow the portfolio to scale without heroics
• Strategy & Growth
• Identify and execute growth levers across revenue, client experience, and operational efficiency — including service mix optimization, retention programs, and provider productivity
• Develop cross-functional project plans and strategic frameworks in partnership with brand founders, Clinic Managers, and the Annie executive team
• Evaluate and launch new service lines (including functional health) across the portfolio
• Vendor & Compliance Management
• Manage third-party vendor relationships including pharma/clinical suppliers, marketing partners, technology, and facilities across brands
• Partner with the technology and data team to optimize EMR utilization (Zenoti) and clinical reporting across the portfolio
• Ensure each clinic maintains full compliance with applicable business licenses, permits, and clinical standards across all operating states