Director of Operations
American Exchange Group · New York, NY · 2 mo ago
On-siteManufacturing$140k–$160k/yrFull-time
About the role
The Director of Operations will lead end-to-end operations across a multi-brand, multi-entity wholesale fashion organization. This role oversees allocations, order management, logistics, EDI, ERP systems, and Procure-to-Pay (P2P) operations, ensuring seamless execution from purchase through delivery and payment. This leader will drive operational excellence, retail compliance, and scalable process improvements across a fast-paced, high-volume environment.
Responsibilities
- Operations Leadership - Oversee daily operations across allocations, order management, logistics, shipping, EDI, and P2P (procurement through payment)
- Ensure accurate, timely order fulfillment and vendor payment processes across all wholesale channels
- Standardize processes across multiple brands and entities
- Allocations & Order Management - Lead allocation strategy and inventory deployment across key accounts
- Partner with Sales and Planning to prioritize orders and manage the full order lifecycle (EDI through invoicing)
- Logistics, Shipping & Compliance - Manage outbound logistics, routing, and carrier relationships
- Ensure compliance with retailer requirements and minimize chargebacks
- Oversee EDI transactions (850, 855, 856, 810) and resolve issues as needed
- Procure-to-Pay (P2P) Operations - Oversee procurement workflows including PO creation, approvals, and vendor coordination
- Ensure accurate invoice matching, discrepancy resolution, and timely vendor payments
- Maintain strong vendor relationships and onboarding processes
- Partner with Finance on AP, accruals, and month-end close
- ERP & Process Optimization - Own ERP systems (A2000, M3, NetSuite, etc.) across operational and P2P workflows
- Drive system enhancements, automation, and data integrity across entities
- Establish KPIs (OTIF, fill rate, chargebacks, invoice cycle time) and lead continuous improvement initiatives
- Team Leadership - Lead and develop teams across allocations, logistics, EDI, compliance, and AP/P2P
- Drive accountability, performance, and a culture of operational excellence
Qualifications
- 10–15+ years of operations experience in wholesale fashion/apparel/accessories
- Deep expertise in allocations, logistics, EDI, ERP systems, and P2P/AP processes
- Experience managing multi-brand, multi-entity organizations
- Strong understanding of retailer compliance and routing guides
- Proven success improving OTIF, reducing chargebacks, and optimizing workflows
- Advanced Excel and data analysis skills
Key Competencies
- Strategic and hands-on leadership
- Data-driven and process-oriented
- Strong cross-functional collaboration
- Able to scale operations in a high-volume environment
Preferred Experience
- With major U.S. retailers and off-price channels (Walmart, Costco, TJX, etc.)
- Background in private label or licensed brands
- Experience in high-growth or scaling organizations
- International logistics and vendor management exposure
What We Offer
- Comprehensive Health & Wellness Benefits, including medical, dental, vision, and supplemental insurance
- 401(k) Retirement Savings Plan with company match
- Generous Paid Time Off (PTO) and paid holidays
- Half Day Fridays with shortened hours during both Summer and Winter seasons
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Tax-free commuter benefits
- Exclusive employee merchandise discounts
Pay
The anticipated base salary is $140k-$160k annually. Actual compensation will be determined based on a number of factors including, but not limited to, experience, skills, education, internal equity, and location.