Director of Operations and Expansion

About the role

The Director of Operations & Expansion will play a pivotal role in shaping and executing the company’s operational strategy. This individual will be responsible for overseeing optimizing organizational processes, ensuring operational consistency across all locations, and assisting expansion refresh initiatives as they arise.

Responsibilities

• Develop, implement, and refine scalable systems and processes to support growth.
• Oversee space planning and resource allocation to maximize operational efficiency.
• Ensure excellence in fulfillment operation, including pick, pack, ship, and delivery processes, with an unwavering focus on safety, accuracy, speed, inventory and operational discipline.
• Establish and maintain operational standards, ensuring consistency and quality across all sites.
• Serve as a visible and engaged leader, fostering a culture of collaboration, trust, and accountability.
• Mentor, coach, and develop management teams to enhance leadership capability at all levels.
• Collaborate with cross-functional partners to align operational goals with company strategy.
• Lead the planning and execution of operational refresh/expansion strategies across multiple regions.
• Travel as needed to operational sites to provide on-the-ground leadership and support.
• Uphold the organization’s values of humility, honesty, and integrity in all interactions.

Requirements

• Bachelor’s degree with 8+ years of progressive leadership experience in operations, expansion, or multi-site management.
• Proven track record of scaling operational functions in a complex or high-growth environment.
• Strong organizational, analytical, and strategic thinking skills.
• Exceptional interpersonal and communication abilities, with a people-first leadership approach.
• Demonstrated ability to lead by example and influence at all organizational levels.

Qualifications

• Competitive compensation and benefits package.
• Opportunities to shape the future of a growing organization.
• A leadership culture built on trust, transparency, and respect.
• Professional growth and advancement opportunities.
• A dynamic environment where leadership is demonstrated, not just delegated.
• Willingness and ability to travel as needed.

Skills

• Strategic acumen.
• Leadership.
• Operational excellence.
• Collaboration.
• People management.
• Change management.
• Project management.

Benefits

• Referral, Holiday, and Annual Bonuses.
• Annual pay increases.
• Paid Time Off.
• Medical, Dental, and Vision Insurance.
• Company-paid Short Term and Long Term disability.
• Company-paid Life Insurance.
• Tuition Reimbursement.
• Traditional and Roth 401(k) plans with company matching contributions.
• Charitable donation matching programs.
• Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests.

About MSI

Founded in 1975, MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, onyx, stacked stone and pavers imported from over 36 countries on six continents. Over the years, MSI has been the recipient of many prestigious awards including: Top 5 fastest growing companies - OC Business Journal Supplier Diversity Award - Home Depot #1 Flooring Distributor multiple years in a row - Floor Covering Weekly Top Workplaces Award winner multiple times - Top Workplaces MSI Founder named the Entrepreneur of the Year - Ernst and Young MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants.