Director of Operations 1

Are you looking for a values-driven environment with opportunities to learn and grow? Do you want to join a fun, supportive team where you can build lifelong relationships? At Parkhurst Dining, a brand of Eat’n Park Hospitality Group, we’ve been creating smiles since 1949—one guest, one meal, and one team member at a time.

About the role

As a part of the management team, the Director of Operations works under the direction of the General Manager at a unit with $3.51-7M in managed volume to plan, organize, direct, and lead a specific area or cost center within the client location. This position assumes responsibility for some or all of the following: budget compliance, sanitation, safety, health regulation compliance, food preparation, service of food, and staffing training and development; follows all systems and established procedures. The Director of Operations interacts with staff, customers, guests, and other facility department personnel. This individual coaches direct reports and/or ensures that hourly team members perform competently in their roles and achieve department goals.

Why you’ll love this role

• Create A Smile: Lead your area to deliver exceptional guest experiences, ensuring every meal, interaction, and service meets Parkhurst standards.
• Join A Caring Team: Lead and support managers and staff in a collaborative, inclusive environment that encourages engagement and professional growth.
• Bring Your Energy: Take ownership of operations, including staffing, budgeting, and performance monitoring, to ensure efficiency and excellence.
• Connect With Heart: Build meaningful relationships with clients, guests, and team members, fostering trust, engagement, and satisfaction.
• Reach Your Goals: Grow professionally by leading operational excellence, team development, and strategic initiatives within your area.

Responsibilities

• Manage a specific area or cost center, ensuring quality, service, sanitation, safety, and regulatory compliance.
• Monitor budgets, track costs, control waste and overproduction, and support revenue enhancement initiatives.
• Coach, train, and supervise managers and hourly team members to achieve department goals.
• Focus on guest satisfaction, develop rapport with clients, and model hospitality excellence.

Requirements

• 10+ years of professional experience, including 7+ years in food service management at an assistant director level or higher.
• Degree in Culinary, Hospitality Management, Business, or related field preferred.

Benefits

• Health and Well-Being: Medical, dental, vision, life insurance, and 401(k).
• Paid Time Off.
• Career Growth: Access to Smile Universe training and internal promotion pathways.
• Welcoming and Fun: Free meals during shift, monthly family meal, and 20% discount at all ENPHG brands.

Schedule

Full-time role averaging 50 hours per week, including evenings and weekends.