Director of Operational Excellence - Hybrid

Key Responsibilities

• Drive operational excellence initiatives that improve efficiency, service quality, customer satisfaction, and financial performance.
• Identify and prioritize opportunities to improve productivity, resource utilization, and cost effectiveness.
• Facilitate continuous improvement using Lean, Six Sigma, root-cause, and structured problem-solving methodologies.
• Develop and implement standardized processes, operating rhythms, and best practices that drive consistency and scalability.

Partner with Operators to Lead Change

• Serve as a trusted advisor and problem-solving partner to operational leaders across markets and business units.
• Provide coaching and facilitation to help leaders close performance gaps and improve outcomes.
• Drive adoption of new processes, tools, and ways of working through effective change management.
• Build relationships and influence change without direct authority, fostering a culture of accountability and continuous improvement.

Measure & Manage Performance

• Develop and maintain operational metrics, scorecards, and dashboards that provide actionable insights.
• Analyze operational and financial data to identify trends, risks, and improvement opportunities.
• Support business reviews and track improvement initiatives to ensure sustainable results, presenting findings to senior leadership.

Qualifications

• Required:
• Bachelor's degree in Business Administration, Operations Management, Engineering, Finance, Healthcare Administration, or a related field.
• 3-5 years of experience in operations, operational excellence, business transformation, consulting, performance improvement, or related disciplines.
• Demonstrated success leading operational improvement initiatives that deliver measurable business results.
• Strong knowledge of Lean, Six Sigma, Kaizen, Agile, or similar continuous improvement methodologies.
• Experience partnering with operational leaders in a multi-site or distributed operating environment.
• Strong analytical, problem-solving, and project management skills.
• Able to influence and collaborate effectively across all levels of the organization.
• Excellent communication, facilitation, and presentation skills.
• PREFERRED:
• Master's degree (MBA or related advanced degree).
• Leverage Lean Six Sigma Green Belt or Black Belt certification.
• Experience in healthcare, healthcare services, or private equity-backed organizations.
• Experience supporting multi-site operations and performance improvement programs.
• Experience developing operational dashboards, KPIs, and performance management systems.

Benefits

• Comprehensive health, dental, and vision insurance.
• Health Savings Account with an employer contribution.
• Life Insurance.
• PTO.
• 401(k) retirement plan with a company match.
• And more!

ENVIRONMENTAL/WORKING CONDITIONS

• Normal busy office environment with much telephone work.
• May involve possible long hours as needed.