Director of Multifamily Management (Columbus, Ohio)

Key Responsibilities

• Develop, implement, and oversee strategic management plans for assigned multifamily portfolios.
• Drive portfolio performance through optimization of occupancy, revenue growth, expense management, and resident retention.
• Establish and maintain economic occupancy and collection standards at the highest achievable levels.
• Maintain economic occupancy and collection standards at the highest achievable levels.
• Ensure teams maximize collected occupancy by minimizing delinquency, vacancy loss, concessions, and bad debt.
• Monitor and analyze key performance indicators (KPIs), market trends, and financial results to identify opportunities for improvement.
• Review operating statements, variance reports, and property performance metrics to ensure financial objectives are achieved.
• Design and implement systems and processes that maximize property cash flow and asset value.
• Lead long-range planning initiatives to position assets for refinancing, recapitalization, disposition, or acquisition opportunities.
• Partner with ownership groups to execute investment strategies and achieve asset objectives.

Leadership + Team Development

• Provide leadership, coaching, and accountability for Regional Managers and property management teams.
• Foster a culture of excellence, engagement, accountability, and continuous improvement.
• Oversee recruiting, onboarding, training, succession planning, and professional development initiatives within the portfolio.
• Establish clear performance expectations and hold teams accountable for achieving operational and financial goals.
• Promote collaboration and strong working relationships across operations, maintenance, marketing, accounting, and support departments.
• Recognize and reward high-performing team members while addressing performance concerns promptly and effectively.

Financial Management

• Participate in the development, review, and approval of annual operating and capital budgets.
• Monitor portfolio financial performance and implement corrective actions when necessary.
• Ensure effective expense management and cost-control practices while maintaining service and asset quality standards.
• Review and approve major expenditures and capital improvement projects.
• Maintain expertise in Fair Housing, landlord-tenant laws, risk management practices, and industry regulations.
• Oversee property audits, inspections, and compliance reviews.
• Evaluate property conditions regularly and develop action plans to address deficiencies and enhance value.
• Identify and mitigate operational, financial, and legal risks.

Property Operations + Capital Planning

• Partner with the Director of Maintenance to ensure all communities maintain superior physical conditions, curb appeal, and operational standards in line with DF best practices.
• Oversee the execution of preventive maintenance programs and capital improvement initiatives.
• Establish and monitor long-term capital replacement and asset preservation plans.
• Collaborate with maintenance leadership to ensure operational efficiencies and compliance with company standards.

Compliance + Risk Management

• Ensure compliance with all applicable federal, state, and local laws, regulations, and housing requirements.
• Maintain expertise in Fair Housing, landlord-tenant laws, risk management practices, and industry regulations.
• Oversee property audits, inspections, and compliance reviews.
• Identify and mitigate operational, financial, and legal risks.

Business Development + Strategic Growth

• Support company growth initiatives by participating in new business development opportunities.
• Conduct market analysis, due diligence reviews, and operational assessments for prospective management assignments and acquisitions.
• Affiliate with the preparation of management proposals, ownership presentations, and business development pitches.
• Represent Drucker + Falk professionally with clients, investors, industry organizations, and community stakeholders.
• Establish and maintain a regular cadence of client communication to review service satisfaction, gather feedback, address concerns, and confirm progress toward budget and operational KPI expectations.
• Contribute to strategic planning initiatives that support the continued growth and success of the company.