Director of Moves & Portability for the Division of Tenant and Owner Resources

About the Role

HPD seeks a candidate for the position of Director of Moves & Portability (Ports) within the Division of Tenant and Owner Resources (DTR). The selected candidate will oversee and manage the day-to-day operations related to requests to move, port or transfer from participants in HPD's Section 8 program, as well as other rental subsidy programs.

Responsibilities

• Provide strategic and operational leadership for the Moves & Ports Unit, supervising the unit Coordinator, Team Leaders, and staff.
• Oversee daily unit operations, including facilitating tenant moves, reviewing and processing emergency move requests, and managing face-to-face customer service interactions.
• Ensure accurate, timely, and consistent information is provided to tenants, property owners, elected officials, and partner agencies regarding HPD rent subsidy programs, including Section 8.
• Direct staff in assessing customer needs, resolving complex or long-standing issues, and coordinating service delivery across DTOR units and HPD divisions.
• Implement and maintain customer service best practices in alignment with City mandates, with a focus on professionalism, accessibility, and transparency.
• Develop in-depth knowledge of HPD programs, DTOR operations, and data systems to support informed decision-making and effective problem-solving.
• Develop and apply strong expertise in federal regulations, HPD policies, and affordable housing programs to guide staff and inform decision-making.
• Represent the division at internal and external meetings; manage special projects; track and respond to inquiries; and collaborate with senior management on continuous process improvement.
• Maintain program integrity and regulatory compliance while promoting efficiency and transparency.

Qualifications

A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or

A baccalaureate degree from an accredited college and four years of professional experience in the areas described above, including the 18 months of executive, managerial, administrative or supervisory experience, as described above.

Skills

• Proven management experience
• Excellent communication skills (both written and oral)
• Strong analytical skills
• Strong organizational skills
• Strong computer skills, including Microsoft Excel, Outlook, Word, and PowerPoint
• Knowledge of Section 8 or other rental subsidy programs preferred
• Bilingual a plus

Authorization to work in the United States is required for this position. The NYC Department of Housing Preservation and Development does not provide sponsorship for international employees for visa applications, extensions, or status changes, including H-1B visas. Applicants are responsible for ensuring that they meet all qualifying requirements for this position at the time of application.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program.

NYC Residency required.