Director of Ministries & Operations

Job Summary

The 360 Life Center Director for The Salvation Army Canton will leverage the full potential to positively impact the community both practically and spiritually, especially those impacted by poverty. This will be done by building a 360 Life Center team that engages community partners through inspired collaborations. This person will understand every aspect of the 360 Team and communicate the story to the community.

Essential Duties And Responsibilities

• Create a spiritual expression of the Salvation Army through local programming, Feeding Ministries, Bible Studies, Live Stream services and Disaster Service Emotional and Spiritual Care Teams and actively engage in the community to have knowledge of ongoing needs, program development, and improvements to current assistance.
• Use external presence and relationships to garner new opportunities. Prepare and give presentations representing the community and Salvation Army needs and communicate the Salvation Army story.
• Analyze the effectiveness of all programs ensuring that they comply with our mission and client needs. Understand the Pathway of Hope approach, and the ways that our grants, contracts, and social ministries activities live within that conceptual framework.
• Develop and manage program policies and performance accountability measures including United Way outcomes and social service standards. Network and collaborate with other community partners and agencies.
• Oversee the administration of community meals including the management of the Food Pantry program while managing internal operations and warehouse needs while maintaining local USDA & IDPH standards. Coordinate local Veteran needs in association with the structured and developed programs of NCI.
• Coordinate and supervise the seasonal programs and fundraising. Work in coordination with the Development team on a regular basis to coordinate events and fundraising. Research and process applications for available government and foundation grants. Assure compliance with grants and contracts. Expand local revenue generating and fundraising activities to support existing program operations and possible expansion of programing.
• Deepen and refine all aspects of communications – from our digital presence to external relations with the goal of creating a stronger brand. Expand the vision and impact of The Salvation Army. Plan, coordinate, instruct, supervise, and evaluate the work performance of staff. Support and encourage personnel and provide developmental opportunities. Conduct regular staff meetings and in-service training. Create a team that is built on trust and respect. Assume responsibility for monthly statistical and in-kind donation reports. Review, approve, and manage annual department budgets and submit to the 360 Life Center Operations Director. Works with the CIAC Property Project manager to maintain the building and property at acceptable standards of safety and health. Coordinate public relations with the Development team related to press releases, community relations, and media outreach. Publicly represent The Salvation Army to the Continuum of Care and other current and potential partners such that the big-picture impact of the Salvation Army is clearly translated.
• Perform other duties as assigned and as related to the dedicated work of the 360 Life Center.

Education

• Bachelor’s degree in human services, business management or related degree preferred. Significant experience may be considered in lieu of.
• Must be willing to obtain and maintain an Illinois Food Manager Food Services License and the Illinois Food Handler Certification.
• Three to five years of leadership experience highly encouraged.
• Must have a personal relationship with Jesus Christ to support mission-based activities.
• Proven experience with business management, social services, marketing and development including fundraising success.
• Knowledge and management history of grants and related budgets.

Skills/Abilities

• Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member.
• Close attention to detail and a high level of confidentiality.
• Able to multi-task several projects concurrently.
• Ability to establish and implement policies and procedures.
• Demonstrated awareness of budget resources and cost control, as well as planning and administering budgets.
• Proficiency in computer software applications, including demonstrated experience in using email, MS Office applications.

Physical Demands/Work Environment

This position may be required to do light to moderate physical work. Sometimes heavier. To successfully perform the essential functions of this position, the employee is regularly required to use standard office equipment including a PC and potentially make public presentations/interactions. The work environment for this position includes an office environment with a low to moderate noise level. This individual must be able to travel to meet the needs of the position. A valid MVR is required.

Reporting Relationships

This position reports to the 360 Life Center Operations Director. In context related to this position’s duties, this individual will interact with a wide range of contacts both internal and external. In these contacts he/she will act as a representative of The Salvation Army and its mission.

Competencies

• Maintain a positive work atmosphere by behaving and communicating in a manner that fosters and maintains positive relationships with co-workers and supervisors.
• Resolve conflicts in a positive manner.
• Treat staff, clients, and visitors with courtesy.
• Respect others’ property and people.
• Use professional and appropriate communication to and about co-workers, supervisors and subordinates.
• Support the Mission of The Salvation Army by treating every donor, contact and colleague with respect and dignity, and without discrimination of any kind.