Director of Membership, Alpha - $200,000/year USD

What You Will Be Doing

• Controlling the complete enrollment experience for prospective families, from initial outreach through onboarding.
• Facilitating needs-based conversations to assess alignment before offering solutions or advising on next steps.
• Overseeing 20+ concurrent family relationships across various enrollment stages, with transparent tracking of status and follow-up actions.
• Delivering campus tours, shadow visits, and decision-focused conversations that articulate outcomes, expectations, and ideal candidate profiles.
• Keeping CRM and enrollment systems (HubSpot and SIS) current and accurate to enable forecasting, prioritization, and service excellence.

What You Won’t Be Doing

• Applying transactional or aggressive sales methods.
• Admitting families who lack alignment simply to meet quotas.
• Supervising a sizable team or working through complex approval hierarchies.
• Distributing ownership of the family journey across multiple roles.
• Operating remotely. This position is on-campus by design.

Basic Requirements

• 3+ years providing premium, individualized service in settings where service excellence directly influences brand standing (education, luxury hospitality, executive assistance, exclusive membership, or owner-operated services).
• Proven ownership of a complete client, admissions, or enrollment process from initial contact through onboarding.
• Experience managing 20+ concurrent client, guest, or family engagements at varying stages, supported by a clear tracking and prioritization method.
• Capacity to offer specific examples of consultative decision-making, including instances where you recommended against your offering when alignment was absent.
• Professional written correspondence experience with senior leaders, high-net-worth individuals, or discerning clients.
• Willingness to reside in or relocate within 60 days to one of the following locations: Denver, CO; or Park City, UT.
• Authorized to work in the United States without requiring visa sponsorship.

Nice-to-have Requirements

• Experience in competitive independent school admissions or selective program enrollment.
• Background in luxury hospitality, VIP client services, or executive-level support functions.
• Experience designing or improving enrollment workflows, standard operating procedures, or service benchmarks.
• Proficiency using data and CRM analytics to enhance conversion alignment, not merely pace.

About Alpha

Join the team building school around student growth. Alpha reimagines the school day around faster learning, stronger mentorship, and more time for students to build real-world skills. Roles with real student impact: Alpha hires teachers (guides), operators, admissions experts, school & curriculum leaders, and remote team members. Education work that pays like it matters: Alpha offers six-figure roles for people ready to help build a radically better school experience. A culture built for builders: Alpha is fast-moving, ambitious, and student focused. It’s for people who want to improve the system, not maintain it. Alpha is where you can do the most meaningful work of your career. There is so much to cover for this exciting role, and space here is limited.

Contact Us

If you found this interesting and want to learn more, hit the Apply button. For more details on the compensation and benefits, visit www.crossover.com. Crossover Job Code: LJ-5802-US-Centenni-DirectorofMemb1.002