Director of Membership, Alpha - $200,000/year USD

About the role

This role is designed to uphold standards for Alpha's forward-thinking school framework, which integrates demanding academics, technology-enabled instruction, and elevated expectations for both learners and educators. The focus is on enrolling the right families to ensure the model's success.

Responsibilities

• Taking full ownership of the enrollment pathway for prospective families, beginning with initial inquiry and concluding with onboarding.
• Facilitating diagnostic conversations to assess alignment before introducing program details or suggesting progression.
• Overseeing 20+ concurrent family engagements across varying enrollment phases, maintaining transparency on status and scheduled touchpoints.
• Ensuring precise CRM and enrollment documentation (HubSpot and SIS) to enable forecasting, prioritization, and consistent service delivery.

Requirements

• 3+ years providing elevated, individualized service in contexts where service excellence directly influences brand perception (education, premium hospitality, executive assistance, exclusive membership organizations, or independently managed client services).
• Proven ownership of a complete client, admissions, or enrollment cycle from initial engagement through final onboarding.
• Experience concurrently managing 20+ client, guest, or family interactions at varied stages, supported by a structured tracking and prioritization approach.
• Capacity to present specific instances of advisory decision-making, including occasions where you recommended against your own offering due to poor fit.
• Professional correspondence experience with C-level executives, high-net-worth clientele, or discerning stakeholders.
• Prepared to reside in or relocate within 60 days to one of these locations: Malibu, CA; Los Angeles, CA; or Santa Barbara, CA.
• Authorized for U.S. employment without requirement for visa sponsorship.

Nice-to-have Requirements

• Background in admissions for selective independent schools or competitive enrollment programs.
• History in premium hospitality, VIP client services, or executive support capacities.
• Experience designing or enhancing enrollment workflows, standard operating procedures, or service benchmarks.
• Proficiency applying data and CRM analytics to elevate enrollment quality, not merely velocity.

About Alpha

Alpha reimagines the school day around faster learning, stronger mentorship, and more time for students to build real-world skills. Roles with real student impact: Alpha hires teachers (guides), operators, admissions experts, school & curriculum leaders, and remote team members. Education work that pays like it matters: Alpha offers six-figure roles for people ready to help build a radically better school experience. A culture built for builders: Alpha is fast-moving, ambitious, and student focused. It’s for people who want to improve the system, not maintain it. Alpha is where you can do the most meaningful work of your career.