Director of Membership, Alpha - $200,000/year USD

About the role

This is a unique opportunity to join a pioneering educational institution that is redefining the school experience. Alpha is developing one of the world's most ambitious educational models, integrating rigorous academics with technology-enabled learning and maintaining high standards for both students and staff.

Responsibilities

• Manage the complete enrollment process for prospective families, from initial contact to final onboarding.
• Facilitate needs-based conversations to evaluate fit before offering solutions or advising on next steps.
• Oversee 20+ concurrent family relationships across various stages of enrollment, with transparent tracking of status and follow-up actions.
• Conduct campus tours, student shadow experiences, and decision-oriented discussions that articulate outcomes, expectations, and ideal candidate profiles.
• Ensure accurate documentation in CRM and student information systems (HubSpot and SIS) to enable forecasting, prioritization, and consistent service delivery.

Requirements

• 3+ years providing premium, individualized service in settings where service excellence directly influences brand perception (education, luxury hospitality, executive assistance, premium membership organizations, or owner-operated client services).
• Proven ownership of a complete client, admissions, or enrollment experience from initial engagement through successful onboarding.
• Experience managing 20+ concurrent client, guest, or family accounts at varying stages, supported by a structured tracking and prioritization approach.
• Capacity to share specific examples of consultative judgment, including instances where you advised against your offering when it was not appropriate for the client.
• Professional written communication skills with senior executives, high-net-worth clients, or discerning stakeholders.
• Willingness to reside in or relocate within 60 days to Park City, UT or Scottsdale, AZ.
• Authorized to work in the United States without requiring visa sponsorship.

Nice-to-have Requirements

• Experience in admissions for selective private schools or enrollment for competitive programs.
• Background in luxury hospitality, VIP guest relations, or executive support functions.
• Experience designing or refining enrollment workflows, standard operating procedures, or service frameworks.
• Proficiency leveraging data and CRM analytics to enhance conversion alignment, not merely speed.

Qualifications

• Proven track record of delivering exceptional service where trust, professionalism, and quality shape the brand.
• Ability to manage multiple concurrent relationships and provide transparent tracking and follow-up actions.
• Strong written and verbal communication skills, particularly with senior executives and high-net-worth clients.
• Experience managing complex processes and ensuring accuracy in documentation.

Skills

• Exceptional interpersonal and communication skills.
• Ability to manage multiple concurrent relationships and provide transparent tracking and follow-up actions.
• Strong organizational and project management skills.
• Proficiency in CRM and student information systems (HubSpot and SIS).

Benefits

Alpha offers a competitive compensation package, including a base salary of $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly.

Pay

$100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year.

Schedule

The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly.