Director of Membership, Alpha - $200,000/year USD

About the role

This position is designed to uphold standards for Alpha's ambitious educational model, integrating rigorous academics with technology-enabled learning and elevated expectations for both students and faculty. The role focuses on managing the complete admissions process for a campus, from applications to enrollment, ensuring alignment with the model's goals.

Responsibilities

• Manage the complete enrollment experience for prospective families, from initial contact through onboarding.
• Facilitate needs-assessment discussions to evaluate compatibility before offering solutions or advising on next steps.
• Oversee 20+ concurrent family relationships across various stages of the enrollment pipeline, with transparent tracking of status and follow-up actions.
• Direct campus tours, shadow day experiences, and decision-making conversations that articulate outcomes, expectations, and the model's ideal fit.
• Keep CRM and enrollment systems (HubSpot and SIS) current and accurate to enable forecasting, prioritization, and sustained service excellence.

Requirements

• 3+ years providing premium, individualized service in settings where service excellence directly influences brand perception (education, luxury hospitality, executive support, premium membership, or owner-operated services).
• Proven ownership of a complete client, admissions, or enrollment process from initial engagement through onboarding.
• Experience concurrently managing 20+ client, guest, or family accounts at varying stages, supported by a structured tracking and prioritization approach.
• Capacity to share specific examples of consultative decision-making, including instances where you advised against your product or service when the fit was inadequate.
• Professional written communication experience engaging senior executives, high-net-worth individuals, or discerning clients.
• Willingness to reside in or relocate within 60 days to one of these locations: Denver, CO; or Park City, UT.
• Authorized to work in the United States without requiring visa sponsorship.

Nice-to-have Requirements

• Experience in selective private school admissions or competitive program enrollment.
• Background in luxury hospitality, VIP guest services, or executive-level support roles.
• Experience developing or refining enrollment workflows, standard operating procedures, or service benchmarks.
• Proficiency using data and CRM analytics to enhance conversion quality, not merely velocity.

About Alpha

Alpha reimagines the school day around faster learning, stronger mentorship, and more time for students to build real-world skills. The company hires teachers (guides), operators, admissions experts, school & curriculum leaders, and remote team members. Roles with real student impact: Alpha offers six-figure roles for people ready to help build a radically better school experience. A culture built for builders: Alpha is fast-moving, ambitious, and student focused. It's for people who want to improve the system, not maintain it. Alpha is where you can do the most meaningful work of your career.