Director of Member Growth

About the role

At CertainPath, we help home service contractors build stronger businesses through coaching, education, technology, marketing, and strategic partnerships. Our members rely on us to help them grow, solve challenges, and achieve long-term success. We're looking for a Director of Member Growth who combines the drive and consultative skills of a successful sales professional with the relationship-building mindset of a trusted advisor.

Responsibilities

• Building trusted relationships with an established portfolio of CertainPath members.
• Partnering with Business Coaches to identify opportunities for business growth and expanded engagement.
• Conducting consultative discovery conversations to understand each member's goals, operational challenges, and priorities.
• Recommending Stage Membership solutions and additional CertainPath products and services that create measurable value.
• Presenting solutions, demonstrating ROI, and guiding members through the decision-making process.
• Developing strategic account plans that increase member engagement and long-term partnership.
• Maintaining an active pipeline and accurately managing opportunities within Salesforce.
• Collaborating with Coaching, Marketing, Product, and Member Experience teams to deliver a seamless member experience.
• Consistently achieving individual growth and revenue objectives while maintaining a member-first approach.

Requirements

• Five (5)+ years of experience in consultative sales, account management, business development, or a related role.
• Demonstrated success growing revenue within existing customer accounts.
• Strong relationship-building and consultative selling skills.
• Experience managing a sales pipeline and consistently achieving revenue goals.
• Ability to communicate effectively with business owners and executive decision-makers.
• Experience using Salesforce or a comparable CRM platform.
• Strong organizational, presentation, and problem-solving skills.

Preferred Qualifications

• Experience working with home service businesses or within a membership-based organization.
• Experience selling multiple business solutions into an existing customer base.
• Experience partnering closely with customer success, consulting, or coaching teams.
• Bachelor's degree in Business, Marketing, Communications, or a related field.

Why CertainPath?

At CertainPath, our mission is to help home service contractors build better businesses and better lives. We believe that starts with investing in our people. When you join CertainPath, you'll become part of a collaborative team that values continuous learning, innovation, and meaningful relationships. You'll have the opportunity to make a measurable impact on the success of thousands of business owners while growing your own career alongside an organization committed to excellence.