Director of Member Experience | Full-Time | University of Utah (Ken Garff University Club)

About the Venue

The University of Utah (Ken Garff University Club), located in the South End Zone of Rice-Eccles Stadium, is a premier private social hub for alumni, faculty, staff, and the Salt Lake City community. Offering stunning views, exclusive amenities, and a vibrant calendar of events from game-day celebrations to themed soirées, the Ken Garff University Club creates memorable moments in an unparalleled setting.

Day-to-Day Responsibilities

• Focus on both the quantitative (Member Growth) and qualitative (Member Experience) goals of the Club.
• Lead Member Experience Team in executing Membership Experience a strategic plan.
• Create ClubLife experience according to brand standards.
• Ensure a vibrant and connected member community.
• Focus on At Risk Member Intervention and increased retention practices.
• Communicate to employees and Members consistently and concisely via all channels.
• Execute all Member Events and Programs with member and committee feedback.
• Create and execute relevant programs with purpose with consideration of your Clubs Members, product, and position.
• Create storytelling and content-focused communications.
• Responsible for budgeting of dues lost, resignations, and downgrades.

Qualifications

• Undergraduate degree preferred. Educational concentration in business, communications, journalism, public relations, hospitality management, or recreation.
• Experience of 5-7+ years in Hospitality, Customer Relations, or Marketing & Communications.
• Prior experience in leading a team or project to a successful outcome is preferred.
• Advanced knowledge working with Microsoft Office suite, including Word, Outlook, and Excel.
• CRM/Salesforce.
• Lift, carry, push, and/or pull heavy objects on occasion.
• Attendance requirements for this position as outlined on the weekly schedule.
• Additional hours can be required to meet deadlines for the position, including weekends and/or holidays.

Benefits

Benefits for Full-Time roles: Health, dental, and vision insurance; 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

Pay

$60,000-$70,000 annual salary, plus bonus eligibility.

Schedule

Flexible schedule to accommodate the needs of the Club and its members.