Director of Medical Services

Job Summary

Responsible for ensuring the efficient and professional daily operation of the Water Street Health Services Medical Clinic, its programs, and services.

Culture and Values

• Share the Good News of Jesus Christ in words and actions with people we serve, communicating hope and dignity.
• Walk alongside fellow WSM staff in Christian community as we journey toward maturity.
• Encourage restoration in the lives of coworkers and guests, recognizing we are each restored by God to become restorers.
• Work in full coordination with other WSM staff at all times to identify, report and respond appropriately to any potential threats to the safety and wellbeing of guests.

Essential Functions

• Provide supervision, guidance, and support to medical clinical staff. Plan team meetings.
• Develop, update, and monitor policies and procedures to ensure compliance with state, local, and federal regulations.
• Ensure adherence to WSHS policies and clinical standards among medical staff and volunteers.
• Oversee the Electronic Health Record (EHR) system and ensure accurate reporting.
• Participate in continuous quality improvement initiatives and provider peer review processes.
• Oversee inventory of medical equipment, supplies, and medications.
• Collaborate closely with the Medical Director to ensure effective delivery of healthcare services.
• Review referrals from medical facilities and complete intake clearances for shelter placement.
• Serve as a liaison with hospitals when guests are hospitalized, coordinating and providing clearance for their return to campus.
• Collaborate with the Recuperative Care manager on admission screenings.
• Provide consultation and training to WSM staff on health-related issues on campus.
• Represent Medical Services in the community, including assisting with tours, thanking donors, and participating in fundraising activities.
• Build and maintain relationships within the Lancaster medical community.
• Attend and participate in WSM’s Mission Director and Multidisciplinary Team meetings.
• Provide oversight of the Medical Clinic budget, including planning, monitoring, and management.
• Keep the Senior VP informed of critical issues and operational concerns.
• Perform additional duties as needed to ensure the smooth and effective functioning of Medical Services.

Education and Experience

• Bachelor’s degree required.
• Minimum of 5 years of nursing experience, with management experience preferred.
• Current, unrestricted Registered Nurse (RN) license in Pennsylvania.
• Experience working with individuals with trauma histories preferred.

Reports To

Senior Vice President, Health Services

Key Internal Relationships

• WSHS staff and volunteers
• All Water Street Mission Directors
• Access Center staff
• Key community medical providers

Physical Demands

• Stand, walk, or sit- Continuously
• Use of fine motor skills- Continuously
• Bend, squat, kneel, and reach- Occasionally
• Lift and/or move up to 50 pounds- Occasionally
• Weekend and evening availability- Occasionally

Christian Life

• Water Street Mission is a privately funded 501(c) 3 non-profit, evangelical Christian ministry.
• We are a Christ-centered ministry that is dedicated to sharing the Gospel and helping the homeless and impoverished.
• All employees must:
• Be able and willing to share the Gospel and participate in the ministry activities of Water Street Mission.
• Subscribe to the Water Street Mission Statement of Faith and Qualifications of Employment upon hire and continuously while employed.
• Adhere to the Water Street Mission Employee Handbook.