Director of Market Operations

Responsibilities

• Lead, coach, and develop Office Managers across multiple dental practices, fostering a culture of accountability, engagement, and continuous improvement.
• Drive operational and financial performance by monitoring key metrics, identifying opportunities, and implementing strategic action plans.
• Analyze financial statements, budgets, and operational reports to ensure practices achieve revenue, profitability, and growth objectives.
• Build trust and credibility with Office Managers, providers, and support teams while promoting collaboration and alignment with organizational goals.
• Ensure compliance with company policies, operational protocols, regulatory requirements, and best practices across all locations.
• Champion an exceptional patient experience by balancing operational efficiency with Sage Dental's commitment to patient-centered care.
• Support talent development initiatives, succession planning, and leadership growth within the market.
• Partner with executive leadership to execute strategic initiatives, improve performance, and support market expansion.
• Conduct regular site visits to provide hands-on support, coaching, and operational guidance.

Qualifications

• 3–5+ years of multi-unit operations leadership experience, preferably within dental, healthcare, retail healthcare, or other service-based organizations.
• Demonstrated success leading managers across multiple locations and driving measurable operational and financial results.
• Strong understanding of financial statements, P&L management, budgeting, and performance analytics.
• Pioneering ability to establish and maintain effective relationships with internal and external stakeholders.
• Exceptional leadership, communication, problem-solving, and organizational skills.
• Self-starter with a strong sense of ownership and the ability to work independently while collaborating across departments.
• Experience with dental practice management software; Dentrix experience strongly preferred.
• Proficiency with Microsoft Office Suite, including Excel and PowerPoint.

What Sage Offers

• Be part of a purpose-driven organization transforming dental care.
• Collaborate with a passionate, innovative team.
• Access to cutting-edge technology and professional development resources.
• Competitive compensation and benefits.