Director of Maintenance Control

About The Role

The Director of Maintenance Control (DMC) leads GlobalX's Maintenance Control function, providing 24/7/365 oversight of aircraft airworthiness release, technical dispatch reliability, and real-time maintenance decision-making across the operation. The DMC serves as the central point of coordination between Maintenance, Flight Operations, Dispatch, Line Maintenance stations, and third-party MRO providers, ensuring every aircraft released to service meets the airworthiness standards of 14 CFR Parts 91, 117, and 121, GlobalX's OpSpecs, and — where applicable — ETOPS requirements. This role owns after-hours and off-shift planning, technical troubleshooting escalation, interdepartmental communication protocols, and the development of a bench-ready Maintenance Control team.

Qualifications

Minimum Qualifications

• FAA Airframe & Powerplant (A&P) Certificate required; IA and/or Dispatcher certificate preferred.
• 7–10 years of Part 121 aviation maintenance experience.
• 3–5 years in Maintenance Control/MOCC leadership.
• Working knowledge of 14 CFR Parts 91, 117, 121 and ETOPS.
• Demonstrated leadership and team development experience.

Preferred Qualifications

• Airbus A320/A321 maintenance experience.
• FAA CMO/PMI interaction experience.
• Experience with CASS, SMS, and reliability programs.

Responsibilities

After-Hours & Off-Shift Planning

• Design and maintain 24/7/365 Maintenance Control coverage, including a documented on-call and escalation matrix for nights, weekends, and holidays.
• Ensure sufficient staffing depth so that no single point of failure exists in after-hours technical decision-making, AOG response, or maintenance release authority.
• Own the after-hours notification tree connecting Maintenance Control to the Director of Maintenance, Director of Quality, Director of Safety, and station leadership for events requiring escalation outside business hours.
• Review after-hours event logs each morning to identify recurring discrepancies, delayed decision-making, or coverage gaps, and drive corrective action.

Technical Troubleshooting & AOG Resolution

• Provide, or ensure Maintenance Controllers provide, real-time technical guidance to line stations and MRO partners on complex discrepancies, including engine, bleed air, hydraulic, avionics, and structural events.
• Direct the resolution path for Aircraft on Ground (AOG) events, balancing safety, regulatory compliance, and operational recovery, and know when to escalate to Engineering or the OEM technical representative.
• Maintain and continuously refine troubleshooting reference material, event log analysis practices, and MEL/CDL decision support tools used by the Maintenance Control desk.
• Lead root-cause analysis on recurring or high-impact technical events and translate findings into reliability program input and CASS reporting.

Interdepartmental Communication

• Serve as the primary conduit between Maintenance Control, Dispatch, Flight Operations, Crew Scheduling, Station Operations, and MRO vendors during active events.
• Maintain a standardized communication protocol (who is notified, in what order, by what channel) for AOG, diversions, MEL/CDL application, and irregular operations.
• Partner closely with the Director of Quality/Chief Inspector and the Director of Safety on findings that intersect airworthiness, quality escalations, or Safety Management System (SMS) reporting.
• Represent Maintenance Control in daily operations calls, irregular operations (IROPS) briefings, and cross-functional planning sessions.

Schedule & Maintenance Planning Oversight

• Oversee coordination between Maintenance Control and Maintenance Planning to ensure scheduled maintenance visits, AD/SB compliance windows, and letter checks do not conflict with operational demand.
• Monitor fleet utilization and maintenance due-list status to anticipate schedule risk before it becomes a dispatch reliability problem.
• Support Line Maintenance and Planning leadership in sequencing unscheduled discrepancies into upcoming maintenance visits without compromising turn times or crew/aircraft availability.
• Review punch/duty schedules for Maintenance Control staff to confirm adequate coverage and FLSA-compliant scheduling practices.

Leadership Development & Team Management

• Directly lead, mentor, and evaluate Maintenance Controllers, building a structured on-the-job training and qualification path for controller certification and advancement.
• Develop and deliver recurrent training on Part 121/117/91 regulatory changes, ETOPS procedures, MEL/CDL application, and internal escalation protocols.
• Build succession depth within the Maintenance Control team so the desk is never dependent on a single individual's knowledge.
• Foster a just-culture reporting environment that encourages controllers to surface errors, near-misses, and process gaps without fear of reprisal.
• Set clear performance expectations and conduct regular one-on-ones, performance reviews, and development planning for direct reports.

Documentation, Reporting & Continuous Improvement

• Ensure Maintenance Control logs, discrepancy records, and release documentation meet FAA recordkeeping standards and are audit-ready at all times.
• Support CASS monthly reporting, mechanical reliability reports, and internal audits with accurate, timely Maintenance Control data.
• Identify process improvement opportunities in Maintenance Control workflow, tooling (including AireXpert or equivalent maintenance tracking systems), and documentation standards.

Skills

Strong technical troubleshooting, regulatory compliance, leadership, communication, decision-making, analytical, and operational coordination skills in a 24/7 airline maintenance control environment.

Work Environment

This position operates in a 24/7/365 operational environment and requires availability for after-hours escalation, including nights, weekends, and holidays, consistent with the nature of a live airline operation. The role is based at GlobalX's Miami, FL headquarters with occasional travel to line stations and MRO facilities.