Director of Lodge Restaurants

Responsibilities

• Maintains a commitment to customer service and guest satisfaction
• Manages and provides leadership to the lodge F&B team
• Prepares forecasts and reports and assists in the development of the food & beverage budget
• Oversees the development and execution of new promotions, events, etc.
• Conducts monthly staff meetings to include ongoing training and safety classes
• Collaborates with the culinary team to develop new food menus responsive of the local market
• Responsible for the service standards of the outlets
• Makes recommendations for china, linens, etc.
• Maintains strong knowledge of hospitality trends, especially in food & beverage
• Monitors and maintains the outlets’ systems and equipment to ensure their optimum performance
• Develops and implements controls for expense management
• Implements strategies to continually improve revenues
• Leads budget and forecast process for the Lodge F&B team
• Maintains Revinate scores, shares with team and ensures service standards are met
• Provides prompt follow-up to all guest concerns
• Works with People Services to recruit and hire staff
• Completes all proper new hire and termination paperwork
• Manages lodge F&B storage
• Works closely with the F&B buyer to ensure proper cost control and quality product
• Works with Lodge contract cleaners to ensure proper cleaning and sanitation of facilities
• Works with Starbucks corporate team on licensee compliance
• Recommends discipline and/or termination when appropriate of team members
• Takes a proactive approach to coaching and counseling
• Attends appropriate resort, division and department meetings
• Solves guest issues promptly and with great care and effectiveness
• Utilizes labor management tools to schedule and control labor costs