Director of Launch & Operations

What You’ll Do

• Leadership & people management
  • Lead, coach, and develop a team set clear expectations, cadence, and accountability
  • Build leadership depth: hire, promote, and performance-manage talent
  • Foster a culture of success, operational excellence, and partner trust across the expansion team
• Launch & performance ownership
  • Own a portfolio of new launches, ensuring each service is launched on time meeting partner expectations and internal KPIs
  • Provide strategic oversight on launch quality, ensuring KPIs spanning on-time performance, rider satisfaction, safety and cost efficiency
  • Define processes to continuously improve technology implementation and operational launches
• Partner & stakeholder management
  • Serve as a senior operational counterpart to agency leadership on high-stakes launches
  • Build trust through thoughtful change management, transparent performance reporting, proactive communication, and credible remediation when service misses occur
  • Navigate complex regulatory and contractual environments
• Cross-functional leadership
  • Partner with Operational, Commercial, Legal, Product and Finance teams to ensure high-quality execution of launch portfolio
  • Provide guidance on product roadmap priorities based on launch and front-line observations

Who You Are

• Proven experience in a leadership role and a minimum 10+ years of experience, ideally with a combination of consulting and operating experience
• An operator’s mindset, balancing high-level strategy with hands-on execution, readily diving into the weeds to unblock complex launch bottlenecks
• Track record leading high-growth or transformation environments—scaling teams, launching new lines of business, or integrating acquisitions/service expansions
• Excellent interpersonal and communication skills, capable of working with and influencing stakeholders at all levels
• Analytical and problem-solving skills, you don’t accept the status quo and are always looking for creative solutions
• Strong comfort working in a fast paced environment, operating in ambiguity, managing multiple tasks simultaneously, and taking on responsibility
• Hold a Bachelor’s Degree with a record of exceptional academic and professional achievement (MBA preferred)

Compensation and Benefits

• Final salary will be determined by the candidate’s experience, knowledge, and skills.
• Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $180-$220k / year + attractive RSU package

We Offer

• A generous and comprehensive benefits package, including free medical plans and 401K matching

About Via

• Via is using technology to transform public transportation around the world.
• From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
• Via is hiring a Director of Launch & Operations to lead part of our North American launch pipeline.
• This is a significant leadership role: you will start out by directly managing a launch portfolio and a team of Launch Managers.
• You will sit at the intersection of operational strategy and execution, launching a growing pipeline of new, complex services across markets.