Director of ITS Business Operations (Administrator II) - San Francisco Bay Region Network, Information Technology Services

About the role

The San Francisco Bay Region Network (SFBRN) provides centralized administrative and transactional functions for CSUEB, SFSU, and SSU, creating a unified, cost-effective operational structure. The Information Technology unit within the Network delivers secure, reliable, and innovative technology solutions that support all three universities.

Responsibilities

• Oversee and administer the daily operations of IT business functions, including budgeting, procurement, contract renewals, labor cost allocation, and capital/operational expense management.
• Partners with Procurement teams to support end-to-end lifecycle of IT-related vendor contracting, from needs assessment through competitive sourcing, negotiation, execution, renewal, and performance tracking.
• Manage resource planning, position control, and hiring processes across SFBRN IT, ensuring strategic deployment and optimal support of campus and Network initiatives.
• Continuously improve and document business processes, driving process automation, compliance, and efficiency.
• Serve as the primary operational contact for administrative units (Finance, HR, Procurement, Legal) and act as liaison for business planning with IT leadership and university counterparts.
• Ensure compliance with CSU Administrative Manual (ICSUAM), state, and federal laws governing business administration, public sector procurement, and labor practices.
• Track and optimize expenditures, provide forecasting, and prepare business cases and reports for IT leadership and university stakeholders.
• Support and monitor capital project funding and expenses in coordination with project managers and financial analysts.

Requirements

• 5 years - Progressively responsible experience managing IT business or administrative operations (budgeting, procurement, contract management, resource planning, or similar functions).
• 3 years - Experience supervising or mentoring technical or operational staff, preferably in a service-oriented environment.

Qualifications

• Demonstrated success supervising or mentoring technical or operational staff.
• Strong ability to apply practical problem-solving to operational and compliance issues.
• Demonstrated knowledge of IT operations, asset management, and service delivery best practices.
• Working understanding of relevant administrative policies, regulations, and compliance requirements.
• Effective oral and written communication skills for technical and non-technical audiences.
• Demonstrated ability to manage multiple tasks, service requests, and priorities in a fast-paced environment.
• Experience with documentation, process improvement, and knowledge sharing.

Skills

• Knowledge of IT operations, asset management, and service delivery best practices.
• Ability to manage multiple tasks, service requests, and priorities in a fast-paced environment.
• Experience with documentation, process improvement, and knowledge sharing.

Benefits

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.

Pay

The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $11,713.00 - $12,946.00 per month ($140,565.00 - $155,352.00 Annually).

Schedule

The position is a 24-hour on-call position in case of emergencies and critical Network needs.

Environmental/Physical/Special

The position may be required to travel among Network universities, as needed, to support operational and collaborative needs.

EEO Statement

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination.