DIRECTOR OF IT INFRASTRUCTURE & SECURITY

What You'll Do

• Lead daily operations of IT infrastructure including networks, servers, cloud platforms, and hosted applications
• Ensure high availability, performance, reliability, and security across all systems and services
• Act as an escalation point for critical incidents, outages, and security events
• Lead incident response, root cause analysis, and corrective/preventive actions
• Maintain accurate system documentation, runbooks, and operational procedures
• Direct security operations including threat detection, vulnerability management, and incident response
• Oversee endpoint, network, and cloud security controls and risk remediation
• Manage and optimize tools such as SIEM, EDR, firewalls, and identity & access management systems
• Support alignment with security and compliance frameworks (e.g., SOC 2, CMMC, NIST)
• Develop, implement, and enforce IT operational policies, procedures, and standards
• Implement and mature ITIL-based processes (incident, problem, change, configuration management)
• Define, track, and report KPIs, SLAs, and operational performance metrics to senior leadership
• Drive automation, efficiency, and continuous improvement initiatives
• Lead, mentor, and develop infrastructure and security team members
• Provide coaching, performance feedback, and professional development support
• Oversee Managed Service Providers (MSP), vendors, and third-party partners
• Collaborate with cross-functional teams to support business initiatives

What You Bring

• 8–12+ years of progressive IT experience, including 2–4+ years in a leadership or management role
• Strong hands-on experience managing infrastructure operations in cloud, on-prem, or hybrid environments
• Demonstrated experience with security operations, incident response, and vulnerability management
• Deep technical knowledge of networking, systems administration, and cloud platforms (AWS, Azure, or GCP)
• Proven ability to lead high-pressure incident and outage response efforts
• Strong understanding of IT service management frameworks (ITIL)
• Experience developing operational policies, standards, and technical documentation
• Ability to define, measure, and report operational performance metrics