Director of Internal Communications (hybrid)

About the role

Boston Children’s Hospital is entering a critical period of evolving from a hospital centric organization to an integrated, enterprise-wide system delivering care across multiple locations, modalities, and partnerships. The organization is also embarking on a Brand strategy reset to better position the organization to achieve its objectives and drive its mission forward. In parallel, Boston Children’s is undergoing a major digital and operational transformation, including migration to Microsoft365 platforms (e.g. Teams, SharePoint) and implementation of Workday as its enterprise resource planning (ERP) system. Internal Communications will play a key role in aligning, engaging, and mobilizing the workforce at scale.

Responsibilities

• Lead the internal communications function and help set direction for how the enterprise communicates with and engages its workforce
• Direct day-to-day activities and the strategic execution of communications programs that activate, inform, and align the enterprise's workforce
• Manage a team of communications professionals — the Internal Communications Manager, the Internal Communications Manager for Human Resources, and the Internal Communications Manager for Franciscan Children's — and be accountable for the enterprise-wide quality, consistency, and measurable impact of employee-facing communications
• Partner closely with the Director of Executive Communications to align strategies and Executive visibility across the enterprise
• Serve as an essential partner to clinical, operational, and administrative leadership, translating organizational priorities into clear, compelling, actionable communications for a complex and mission-driven workforce
• Play a critical role in building a modern, best-in-class internal communications function that is digital first, data driven, and AI-supported
• Independently lead major initiatives and represent the function at senior levels
• Drive the enterprise internal communications strategy, ensuring alignment with organizational goals and consistency across the system
• Develop and maintain a comprehensive editorial calendar aligned to enterprise priorities
• Serve as a senior strategic advisor to stakeholders, providing counsel on messaging, timing, audience targeting, and change communications
• Lead communication planning for enterprise-wide initiatives, including culture, engagement, and transformation efforts
• Own communications strategy for major enterprise transformations, including Microsoft platform adoption (Teams, SharePoint) and Workday implementation
• Design and implement audience segmentation and targeting strategies to improve relevance and effectiveness across a diverse workforce, including audiences that do not have regular access to electronic communications
• Provide oversight to team managing all internal communications channels

Qualifications

• Bachelor's degree in Communications, Journalism, English, Public Relations, or a related field
• Minimum of 8-10 years of progressive experience in internal communications, corporate communications, or a closely related field
• Demonstrated experience operating at a senior level, advising leadership, and influencing decision-making
• Experience managing or mentoring communications staff

Pay

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors.

Benefits

• Flexible schedules
• Affordable health, vision and dental insurance
• Child care and student loan subsidies
• Generous levels of time off
• 403(b) Retirement Savings plan
• Pension
• Tuition and certain License and Certification Reimbursement
• Cell phone plan discounts
• Discounted rates on T-passes