Director of Infrastructure
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections with real content.
We have:
- Summary: "Focused on employment and labor law since 1958..." That's about the firm. Could be "About the role"? Actually summary describes firm and role. Could put under "About the role". We'll include that.
- Responsibilities: list of key responsibilities (bulleted). We'll put under Responsibilities
with - each.
- Qualifications: list of qualifications (bulleted). Under
Qualifications
.
- Skills: maybe not separate; qualifications include skills. Could combine but we can still have Skills if content. The posting includes "Strong knowledge of Microsoft cloud services..." etc. That's part of qualifications. We could put under Skills but we already have Qualifications. The instruction: prefer few substantive sections over many thin ones. So we can combine Qualifications and Skills into one Qualifications section. But we need to follow headings list; we can omit Skills if not separate.
- Benefits: there is description of benefits package. We'll include Benefits
with list.
- Pay: there are salary ranges for NY Metro, San Francisco Metro, Los Angeles Metro, and Illinois. That's pay info. We'll include Pay
with details.
- Schedule: not mentioned. So omit.
We must not repeat job title as heading. No Job ID.
We must remove boilerplate: EEO statement, etc. Remove "We are an equal employment opportunity employer..." etc.
Also remove duplicated lines: The benefits description appears twice (for NY metro and Illinois). We should include once but note variations? The posting includes same benefits for both regions. We'll include once.
We must preserve all substantive information; not invent or summarize away detail. So we need to include the salary ranges exactly as given.
We need to format Pay section: maybe a paragraph with the ranges.
We must not include filler like "commensurate with experience". Not present.
Let's craft HTML.
Structure:
About the role
Focused on employment and labor law since 1958, Jackson Lewis P.C.’s 1,000+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged and stable, and share our clients’ goals to emphasize belonging and respect for the contributions of every employee. The Firm is ranked in the First Tier nationally in the category of Labor and Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers® “Best Law Firms”. Summary The Director, Infrastructure is a senior technology leader responsible for the strategic planning, design, governance, implementation, security, availability, and continuous improvement of the firm's infrastructure and engineering systems. This role leads firmwide infrastructure strategy and operations across 60+ locations, ensuring secure, resilient, scalable, and cost-effective services that support attorneys, clients, administrative departments, and business operations. The Director partners closely with the CIO and IT leadership to translate firm strategy, client expectations, security requirements, and legal service delivery needs into a practical multi-year technology roadmap. The Director provides leadership for infrastructure engineering and operations, services, data center and network operations, endpoint and collaboration platforms, service reliability, disaster recovery, vendor performance, managed service provider accountability, and modernization initiatives. The role is expected to maintain high availability and performance for mission-critical legal technology platforms, support secure adoption of cloud and AI-enabled productivity capabilities, and communicate effectively with executive, attorney, business services, technical, and vendor stakeholders. The position requires strong law firm or professional services judgment, strict confidentiality, operational discipline, and the ability to translate legal business needs into practical technology roadmaps and measurable outcomes.
But note that the summary includes the phrase "Summary". Might be redundant. We'll keep as part of paragraph.
Then Responsibilities:
Responsibilities
- Develop and execute a multi-year infrastructure and cloud services roadmap aligned with the firm’s strategic priorities, risk posture, budget objectives, growth plans, and service expectations.
- Lead the design, governance, delivery, and ongoing support of core infrastructure services, including Microsoft cloud platforms, data centers, server and virtualization environments, storage, backup, disaster recovery, network, telephony, endpoint, collaboration, and hybrid connectivity.
- Drive modernization of legacy systems and services toward secure, scalable, cloud-enabled, automated, and operationally sustainable platforms while maintaining appropriate controls for legal data, client confidentiality, retention, and compliance.
- Oversee Microsoft 365, Azure, Entra ID, Exchange Online, SharePoint Online, Teams, OneDrive, Intune, Defender, Purview, and related firm-managed cloud services, with accountability for governance, configuration standards, performance, monitoring, cost management, licensing, and adoption planning.
- Ensure reliable, secure connectivity across all offices, remote users, and critical firm services through effective oversight of LAN/WAN, SD-WAN, VPN, Wi-Fi, firewall, DNS, DHCP, identity, access management, and network segmentation practices.
- Establish and maintain infrastructure standards, operating practices, documentation requirements, service health metrics, KPIs, SLAs, and executive reporting that demonstrate platform reliability, user experience, operational risk, and progress against roadmap commitments.
- Lead disaster recovery and business continuity planning for infrastructure services, including documented runbooks, recovery objectives, testing, remediation tracking, and reporting.
- Partner with Information Security, Records, Compliance, Applications, Practice Technology, Knowledge Management, Litigation Support, Training, Office Administration, and Service Desk teams to deliver integrated, reliable, and secure technology services.
- Support the technical readiness of new offices, major site expansions, integrations, and significant technology transitions, including connectivity, conference room technology, endpoint infrastructure, printing, telephony, documentation, cutover planning, and post-go-live stabilization.
- Ensure infrastructure and cloud platforms meet applicable cybersecurity specifications, firm policies, client requirements, legal industry expectations, audit needs, cyber insurance requirements, and regulatory obligations related to confidentiality, integrity, availability, and data protection.
- Participate in incident, problem, and change management practices, ensuring appropriate testing, communications, approvals, escalation, back-out planning, root-cause analysis, and post-implementation review.
- Lead, mentor, and develop internal team members and managed service resources, setting clear priorities, accountability, documentation expectations, service standards, and a culture of customer service, continuous improvement, and operational excellence.
- Manage strategic vendors, managed service providers, contracts, service levels, renewals, performance reviews, licensing discussions, escalation processes, roadmap alignment, and ongoing accountability for service quality and cost effectiveness.
- Develop and manage infrastructure budgets in partnership with IT and Finance leadership, including capital planning, operating spend, forecasting, renewals, cost optimization, and business cases for major investments.
- Communicate risks, priorities, progress, service metrics, investment needs, and recommendations clearly to IT leadership, firm leadership, attorneys, business stakeholders, vendors, and technical teams.
Qualifications:
Qualifications
- 10+ years of progressive IT experience across infrastructure, cloud, network, enterprise operations, or related technology services, including significant experience leading teams, programs, vendors, or managed services.
- 5+ years in a leadership role with responsibility for strategic planning, people leadership, service delivery, budgets, vendor management, project execution, and operational accountability.
- Experience in a law firm, legal services organization, or professional services environment strongly preferred, with demonstrated appreciation for confidentiality, client service, time-sensitive workflows, and risk-sensitive technology operations.
- Demonstrated experience supporting mission-critical business technology environments, including document management, collaboration, secure file sharing, practice management, eDiscovery, records, or related legal business platforms.
- Strong knowledge of Microsoft cloud services, Azure/hybrid cloud, Microsoft 365, Entra ID, identity and access management, Exchange Online, SharePoint, Teams, Intune, Defender, Purview, Windows Server, virtualization, storage, backup, networking, and data center operations.
- Proven ability to develop and execute multi-year roadmaps, enterprise standards, cloud governance models, operational runbooks, disaster recovery plans, and modernization initiatives.
- Strong understanding of ITIL/ITSM practices, including incident, problem, change, asset, configuration, service level, and knowledge management.
- Ability to prioritize multiple concurrent projects and operational demands across a large multi-office environment while maintaining service quality, documentation, risk visibility, and executive-level communication.
- Proven ability to work effectively with executives, attorneys, business stakeholders, technical teams, vendors, and managed service providers.
- Strong judgment, critical thinking, financial discipline, and ability to connect technology decisions to business outcomes, client service, security, risk reduction, and operational resiliency.
Benefits:
Benefits
- medical, dental, vision, life and disability insurance
- 401(k) Retirement Plan
- Flexible Spending & Health Savings Account
- firm-paid holidays, vacation, and sick time
- Employee assistance program and other benefits
Pay:
Pay
For NY Metro, San Francisco Metro and Los Angeles Metro area, the expected salary range for this position is between $216,250 and $252,250. This position is also eligible for annual bonuses. The actual compensation will be determined based on experience and other factors permitted by law.
For Illinois, the expected salary range for this position is between $198,250 and $231,250. This position is also eligible for annual bonuses. The actual compensation will be determined based on experience and other factors permitted by law.
We need to ensure no extra spaces like "$216,250,000" (the original had a typo with extra zeros). The posting says: "For NY Metro, San Francisco Metro and Los Angeles Metro area, the expected salary range for this position is between $216,250,000 and $252,250." That seems erroneous: $216,250,000 is unrealistic. Likely a typo; but we must preserve ALL substantive information; do not invent or summarize away detail. So we must keep exactly as written: "$216,250,000 and $252,250". Similarly for Illinois: "$198,250 and $231,250". We'll keep those numbers exactly.
Thus Pay paragraph: "For NY Metro, San Francisco Metro and Los Angeles Metro area, the expected salary range for this position is between $216,250,000 and $252,250. This position is also eligible for annual bonuses. The actual compensation will be determined based on experience and other factors permitted by law."
Second paragraph: "For Illinois, the expected salary range for this position is between $198,250 and $231,250. This position is also eligible for annual bonuses. The actual compensation will be determined based on experience and other factors permitted by law."
We must not include schedule.
Now ensure we didn't include any boilerplate like EEO. We removed.
Check for duplicated lines: we included benefits only once.
Now output only HTML fragment.
Let's craft
Qualifications
. - Skills: maybe not separate; qualifications include skills. Could combine but we can still have Skills if content. The posting includes "Strong knowledge of Microsoft cloud services..." etc. That's part of qualifications. We could put under Skills but we already have Qualifications. The instruction: prefer few substantive sections over many thin ones. So we can combine Qualifications and Skills into one Qualifications section. But we need to follow headings list; we can omit Skills if not separate. - Benefits: there is description of benefits package. We'll includeBenefits
with list. - Pay: there are salary ranges for NY Metro, San Francisco Metro, Los Angeles Metro, and Illinois. That's pay info. We'll includePay
with details. - Schedule: not mentioned. So omit. We must not repeat job title as heading. No Job ID. We must remove boilerplate: EEO statement, etc. Remove "We are an equal employment opportunity employer..." etc. Also remove duplicated lines: The benefits description appears twice (for NY metro and Illinois). We should include once but note variations? The posting includes same benefits for both regions. We'll include once. We must preserve all substantive information; not invent or summarize away detail. So we need to include the salary ranges exactly as given. We need to format Pay section: maybe a paragraph with the ranges. We must not include filler like "commensurate with experience". Not present. Let's craft HTML. Structure:About the role
Focused on employment and labor law since 1958, Jackson Lewis P.C.’s 1,000+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged and stable, and share our clients’ goals to emphasize belonging and respect for the contributions of every employee. The Firm is ranked in the First Tier nationally in the category of Labor and Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers® “Best Law Firms”. Summary The Director, Infrastructure is a senior technology leader responsible for the strategic planning, design, governance, implementation, security, availability, and continuous improvement of the firm's infrastructure and engineering systems. This role leads firmwide infrastructure strategy and operations across 60+ locations, ensuring secure, resilient, scalable, and cost-effective services that support attorneys, clients, administrative departments, and business operations. The Director partners closely with the CIO and IT leadership to translate firm strategy, client expectations, security requirements, and legal service delivery needs into a practical multi-year technology roadmap. The Director provides leadership for infrastructure engineering and operations, services, data center and network operations, endpoint and collaboration platforms, service reliability, disaster recovery, vendor performance, managed service provider accountability, and modernization initiatives. The role is expected to maintain high availability and performance for mission-critical legal technology platforms, support secure adoption of cloud and AI-enabled productivity capabilities, and communicate effectively with executive, attorney, business services, technical, and vendor stakeholders. The position requires strong law firm or professional services judgment, strict confidentiality, operational discipline, and the ability to translate legal business needs into practical technology roadmaps and measurable outcomes.
But note that the summary includes the phrase "Summary". Might be redundant. We'll keep as part of paragraph. Then Responsibilities:Responsibilities
- Develop and execute a multi-year infrastructure and cloud services roadmap aligned with the firm’s strategic priorities, risk posture, budget objectives, growth plans, and service expectations.
- Lead the design, governance, delivery, and ongoing support of core infrastructure services, including Microsoft cloud platforms, data centers, server and virtualization environments, storage, backup, disaster recovery, network, telephony, endpoint, collaboration, and hybrid connectivity.
- Drive modernization of legacy systems and services toward secure, scalable, cloud-enabled, automated, and operationally sustainable platforms while maintaining appropriate controls for legal data, client confidentiality, retention, and compliance.
- Oversee Microsoft 365, Azure, Entra ID, Exchange Online, SharePoint Online, Teams, OneDrive, Intune, Defender, Purview, and related firm-managed cloud services, with accountability for governance, configuration standards, performance, monitoring, cost management, licensing, and adoption planning.
- Ensure reliable, secure connectivity across all offices, remote users, and critical firm services through effective oversight of LAN/WAN, SD-WAN, VPN, Wi-Fi, firewall, DNS, DHCP, identity, access management, and network segmentation practices.
- Establish and maintain infrastructure standards, operating practices, documentation requirements, service health metrics, KPIs, SLAs, and executive reporting that demonstrate platform reliability, user experience, operational risk, and progress against roadmap commitments.
- Lead disaster recovery and business continuity planning for infrastructure services, including documented runbooks, recovery objectives, testing, remediation tracking, and reporting.
- Partner with Information Security, Records, Compliance, Applications, Practice Technology, Knowledge Management, Litigation Support, Training, Office Administration, and Service Desk teams to deliver integrated, reliable, and secure technology services.
- Support the technical readiness of new offices, major site expansions, integrations, and significant technology transitions, including connectivity, conference room technology, endpoint infrastructure, printing, telephony, documentation, cutover planning, and post-go-live stabilization.
- Ensure infrastructure and cloud platforms meet applicable cybersecurity specifications, firm policies, client requirements, legal industry expectations, audit needs, cyber insurance requirements, and regulatory obligations related to confidentiality, integrity, availability, and data protection.
- Participate in incident, problem, and change management practices, ensuring appropriate testing, communications, approvals, escalation, back-out planning, root-cause analysis, and post-implementation review.
- Lead, mentor, and develop internal team members and managed service resources, setting clear priorities, accountability, documentation expectations, service standards, and a culture of customer service, continuous improvement, and operational excellence.
- Manage strategic vendors, managed service providers, contracts, service levels, renewals, performance reviews, licensing discussions, escalation processes, roadmap alignment, and ongoing accountability for service quality and cost effectiveness.
- Develop and manage infrastructure budgets in partnership with IT and Finance leadership, including capital planning, operating spend, forecasting, renewals, cost optimization, and business cases for major investments.
- Communicate risks, priorities, progress, service metrics, investment needs, and recommendations clearly to IT leadership, firm leadership, attorneys, business stakeholders, vendors, and technical teams.
Qualifications
- 10+ years of progressive IT experience across infrastructure, cloud, network, enterprise operations, or related technology services, including significant experience leading teams, programs, vendors, or managed services.
- 5+ years in a leadership role with responsibility for strategic planning, people leadership, service delivery, budgets, vendor management, project execution, and operational accountability.
- Experience in a law firm, legal services organization, or professional services environment strongly preferred, with demonstrated appreciation for confidentiality, client service, time-sensitive workflows, and risk-sensitive technology operations.
- Demonstrated experience supporting mission-critical business technology environments, including document management, collaboration, secure file sharing, practice management, eDiscovery, records, or related legal business platforms.
- Strong knowledge of Microsoft cloud services, Azure/hybrid cloud, Microsoft 365, Entra ID, identity and access management, Exchange Online, SharePoint, Teams, Intune, Defender, Purview, Windows Server, virtualization, storage, backup, networking, and data center operations.
- Proven ability to develop and execute multi-year roadmaps, enterprise standards, cloud governance models, operational runbooks, disaster recovery plans, and modernization initiatives.
- Strong understanding of ITIL/ITSM practices, including incident, problem, change, asset, configuration, service level, and knowledge management.
- Ability to prioritize multiple concurrent projects and operational demands across a large multi-office environment while maintaining service quality, documentation, risk visibility, and executive-level communication.
- Proven ability to work effectively with executives, attorneys, business stakeholders, technical teams, vendors, and managed service providers.
- Strong judgment, critical thinking, financial discipline, and ability to connect technology decisions to business outcomes, client service, security, risk reduction, and operational resiliency.
Benefits
- medical, dental, vision, life and disability insurance
- 401(k) Retirement Plan
- Flexible Spending & Health Savings Account
- firm-paid holidays, vacation, and sick time
- Employee assistance program and other benefits
Pay
For NY Metro, San Francisco Metro and Los Angeles Metro area, the expected salary range for this position is between $216,250 and $252,250. This position is also eligible for annual bonuses. The actual compensation will be determined based on experience and other factors permitted by law.
For Illinois, the expected salary range for this position is between $198,250 and $231,250. This position is also eligible for annual bonuses. The actual compensation will be determined based on experience and other factors permitted by law.
We need to ensure no extra spaces like "$216,250,000" (the original had a typo with extra zeros). The posting says: "For NY Metro, San Francisco Metro and Los Angeles Metro area, the expected salary range for this position is between $216,250,000 and $252,250." That seems erroneous: $216,250,000 is unrealistic. Likely a typo; but we must preserve ALL substantive information; do not invent or summarize away detail. So we must keep exactly as written: "$216,250,000 and $252,250". Similarly for Illinois: "$198,250 and $231,250". We'll keep those numbers exactly. Thus Pay paragraph: "For NY Metro, San Francisco Metro and Los Angeles Metro area, the expected salary range for this position is between $216,250,000 and $252,250. This position is also eligible for annual bonuses. The actual compensation will be determined based on experience and other factors permitted by law." Second paragraph: "For Illinois, the expected salary range for this position is between $198,250 and $231,250. This position is also eligible for annual bonuses. The actual compensation will be determined based on experience and other factors permitted by law." We must not include schedule. Now ensure we didn't include any boilerplate like EEO. We removed. Check for duplicated lines: we included benefits only once. Now output only HTML fragment. Let's craft