Director of Infrastructure and Operations

About the role

Performance Contracting Group is a national employee-owned specialty contractor that offers quality services and products to the commercial, industrial, and non-residential construction markets. We are committed to recruiting, developing, and advancing employees from a diversity of backgrounds and experiences, as well as supporting a culture of safety and inclusiveness that allows you to contribute to your fullest potential. We place high value on training and professional development, encouraging you to broaden and strengthen your unique skill sets so you can fully realize your potential.

The IT Director of Infrastructure & Operations provides executive leadership for the stability, resilience, security, and cost effectiveness of enterprise infrastructure services across on-premises and cloud environments. This leader ensures infrastructure operations enable business growth, reduce operational risk, and deliver reliable technology services at scale.

Responsibilities

• Lead the evolution of enterprise infrastructure from a primarily operational function to a disciplined, business-aligned capability that delivers reliability, scalability, security, and financial transparency. The role sets direction, establishes operating expectations, and ensures internal teams and managed service providers operate with clear accountability for outcomes.
• Reliable and resilient infrastructure services that support business-critical operations.
• Clear operating model across internal teams, managed service providers, and key technology partners.
• Improved visibility into service health, financial performance, capacity, risk, and operational priorities.
• Reduced infrastructure risk through disciplined security, compliance, vulnerability, and change practices.
• A high-performing operations organization with strong accountability, execution discipline, and customer focus.
• Infrastructure Operations: Own enterprise infrastructure operations across compute, storage, backup, monitoring, and cloud services, ensuring availability, performance, resilience, and scalability.
• Service Reliability: Establish operational standards, runbooks, service management practices, observability, and continuous improvement disciplines that reduce disruption and improve service quality.
• MSP & Vendor Governance: Define the managed service provider operating model, governance cadence, service expectations, escalation paths, and accountability for service outcomes.
• Financial & Capacity Management: Manage infrastructure budgets, cost drivers, forecasting, allocation, capacity planning, and cloud cost optimization aligned to business demand.
• Security, Risk & Compliance: Ensure infrastructure operations meet cybersecurity, audit, regulatory, vulnerability remediation, patching, and resilience requirements.
• Executive Reporting: Provide clear visibility into infrastructure performance, service health, operational risk, financial performance, capacity, and improvement priorities.
• Translate business needs into infrastructure priorities, investment decisions, and operational plans.
• Lead through influence across technology, security, finance, procurement, business operations, and external partners.
• Create clarity around roles, decision rights, service ownership, and performance expectations.
• Develop leaders and teams capable of operating with discipline, urgency, accountability, and customer focus.
• Improved infrastructure availability