Director of Information Technology, Cloud Operations & Security

Journal Technologies · Logan, UT · 1 mo ago

On-siteInformation TechnologyFull-time

Serve as the executive leader responsible for the Information Technology, Cloud Operations, and Cybersecurity organizations.
Develop and execute strategies that align technology operations with Journal Technologies’ business objectives.
Lead, mentor, and develop managers responsible for each functional area while building a culture of accountability, collaboration, operational excellence, and continuous improvement.
Establish organizational priorities, performance objectives, succession plans, and leadership development initiatives.
Serve as a trusted advisor to the Executive Leadership Team on technology strategy, operational performance, cybersecurity, business risk, and technology investments.

Provide executive leadership for Journal Technologies’ managed cloud hosting business.
Develop and execute the company’s cloud operations strategy.
Standardize customer-hosted environments to improve scalability, consistency, automation, and operational efficiency.
Establish cloud architecture standards, operational procedures, and governance across all hosted customer environments.
Optimize AWS infrastructure utilization, capacity planning, performance, resilience, and cloud consumption.
Ensure customer environments consistently meet established service-level objectives for availability, security, disaster recovery, and business continuity.
Monitor and improve the profitability of cloud hosting services through effective financial management, cost optimization, and operational efficiency.
Partner with Product and Sales to develop hosting service offerings, pricing strategies, and commercial models that support profitable growth.
Support sales opportunities by providing technical guidance, cloud architecture recommendations, hosting estimates, and commercial input.
Develop operational reporting that provides visibility into cloud performance, customer profitability, utilization, service quality, and operational metrics.

Provide executive leadership for the company’s Information Technology organization.
Develop and execute the enterprise Information Technology strategy.
Oversee internal technology infrastructure, including networking, identity and access management, collaboration platforms, end-user computing, hardware lifecycle management, and technology support services.
Lead the strategy, implementation, administration, and continuous improvement of enterprise business systems, including Jira, Confluence, Zendesk, HubSpot, Microsoft 365, and other internal applications.
Improve operational efficiency through systems integration, workflow automation, and continuous improvement of enterprise technology.
Ensure technology services are reliable, secure, scalable, and delivered in a financially responsible manner.
Establish operational metrics, service levels, and continuous improvement initiatives that improve employee productivity and organizational effectiveness.

Provide executive leadership for the company’s cybersecurity program.
Develop and execute the organization’s cybersecurity strategy.
Lead the CISO Group and coordinate enterprise-wide security initiatives.
Establish governance processes that protect company and customer information while supporting business objectives.
Ensure compliance with applicable regulatory and industry standards including CJIS, SOC 2, NIST, CIS Controls, HIPAA, and other applicable frameworks.
Oversee enterprise security operations, vulnerability management, penetration testing, incident response, identity security, and cloud security.
Partner with Product Engineering to promote secure software development practices and strengthen product security.
Oversee technology risk management and ensure appropriate mitigation strategies are implemented.
Support customer security reviews, compliance assessments, audits, and due diligence activities.

Bachelor’s degree in Information Technology, Information Systems, Computer Science, Cybersecurity, Business Administration, or related discipline, or equivalent professional experience.
Ten or more years of progressive leadership experience in Information Technology, Cloud Operations, Cybersecurity, or related technology organizations.
Experience leading managers and multidisciplinary technology organizations.
Experience managing customer-hosted cloud environments or managed cloud operations.
Strong understanding of AWS architecture, cloud operations, automation, security, and cloud financial management.
Experience managing enterprise Information Technology organizations and business systems.
Experience with enterprise applications including Microsoft 365, Jira, Confluence, Zendesk, HubSpot, identity management, and collaboration platforms.
Strong knowledge of cybersecurity governance, risk management, and regulatory compliance.
Experience with CJIS, SOC 2, NIST, or comparable security frameworks.
Demonstrated experience managing operating budgets, technology investments, and financial performance.
Excellent leadership, communication, organizational, and executive presentation skills.

Competitive compensation
Quality medical, dental and vision coverage
Competitive paid time off as well as paid holiday time
401(k) retirement (US) and GRRSP (CDN) programs
Annual professional development funds - $1,500 USD annual per employee
Book subscriptions with an extensive library in each office for personal and professional growth
Flexible working hours which you can coordinate with your supervisor
Ability for employees to work from a remote location (e.g., home) or office
Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees
Travel opportunities between Journal Technology offices and with clients
We provide technology that matters in the world, and we're a stable employer comprised of quality people, with a commitment to investing in our people.

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