Director of Information Technology

About the Company

At Terakeet, we’re comfortable with the uncomfortable. We live in the future of marketing and are revolutionizing how the world’s most valuable brands connect with their audiences. We are experts who deliver exceptional outcomes. Together, we win.

Terakeet controls online reputation and visibility for global brands. We proactively build, protect, and repair brand narratives and perception to drive trust across organic and AI-powered search using patented technology and decades of expertise.

Where We Hire

We are a remote-first organization hiring specifically within 60 miles of Chicago, IL., Dallas, TX., Austin, TX., Charlotte, NC., Atlanta, GA., Phoenix, AZ., Minneapolis, MN., and Syracuse, NY to help create opportunities for connectivity and collaboration in-person as you see fit.

About the Role

The Director of Information Technology is responsible for the oversight of all technology operations and infrastructures, to ensure alignment with established goals and best practices. This individual is responsible for working with cross-functional business leaders to solve complex business problems, championing Artificial Intelligence (AI) system adoption, and supporting the goals of the organization. The role reports directly to the Chief Digital and Transformation Officer and requires experience managing an IT infrastructure in a remote/hybrid environment, with a focus on advanced data security, AI governance, and the protection of highly confidential client information.

This is a hands-on, player-coach role responsible for balancing strategic leadership with direct ownership of enterprise systems, infrastructure, automation initiatives, cybersecurity, and operational excellence.

Responsibilities

• Manages and executes the strategic direction of the company's enterprise IT policies and systems to support organizational goals, while serving as the senior technical resource and escalation point for infrastructure, networking, endpoint, identity, and enterprise applications.
• Partners with key functional directors and business leaders to communicate IT needs, evaluate technology investments (including implementations, migrations, upgrades, and modernization projects), and support organizational growth.
• Owns the architecture, administration, and continuous improvement of the technology stack, including Google Workspace, Jamf, Okta, Slack, Zoom, Cisco Meraki, and enterprise SaaS platforms.
• Manages hardware and software lifecycle, licensing, procurement, asset management, and vendor relationships.
• Leads the evaluation, implementation, and governance of Artificial Intelligence (AI) systems and emerging AI tools across the organization to drive operational efficiency and innovation.
• Develops AI-powered workflows, internal applications, and automations using platforms such as Replit to improve productivity and operational efficiency.
• Establishes robust data security frameworks for AI models and external API integrations, ensuring proprietary and sensitive company data remains protected against unauthorized access and AI-specific vulnerabilities.
• Establishes, maintains, and enforces comprehensive information security and disaster recovery programs to protect company data, networks, applications, proprietary intellectual property, and highly confidential client data from internal and external risks.
• Implements and manages robust monitoring systems to oversee the software, applications, and tools being utilized by internal teams, mitigating shadow IT and ensuring all tools meet the company's security standards.
• Partners with the Human Resources department to establish secure, compliant, and reliable protocols for HR to access necessary organizational and employee data.
• Evaluates information risk on a regular schedule and promotes information security awareness and compliance training within the organization.
• Communicates data security policies, procedures, and standards—including AI ethics, data privacy, and compliance—to internal and external stakeholders.
• Identifies and recommends new technologies and services that will improve efficiency, processes, and operations; reviews requests for additional services and upgrades, assessing costs and benefits to the organization.
• Provides direct support to employees on technology hardware and software to ensure operating availability and implements training programs (including the safe and secure use of AI platforms).
• Manages the quarterly IT budget to align with open targets and compiles formal business cases for hardware, software, or system upgrades to present to upper leadership.
• Creates personalized coaching plans for direct reports to continuously improve performance and facilitate career progression.
• Plays an integral role in the hiring process and oversees new direct reports' onboarding and training to achieve fast ramp goals.

Qualifications

• 10+ years of progressive IT leadership experience, with a strong preference for managing IT infrastructure within a cloud-first, professional services environment.
• Demonstrated leadership skills with the ability to define and execute a high-level technology vision, lead and develop high-performing teams, and direct complex, cross-functional projects from inception to deployment.
• Hands-on experience leading enterprise-wide AI initiatives (from vendor selection to deployment) combined with expertise in data loss prevention (DLP), software monitoring tools, and secure data-access protocols.
• Experience deploying enterprise AI platforms such as ChatGPT Enterprise, Claude, Google Gemini, or similar technologies, and developing internal automations or lightweight business applications using platforms such as Replit.
• Excellent verbal and written communication skills with a proven ability to build strong relationships, influence senior leaders, translate complex technical concepts for non-technical stakeholders, and drive effective change management.
• Experience in establishing, monitoring, and managing corporate IT budgets.
• Advanced knowledge of macOS, Google Workspace, Microsoft Operating Systems and Office, and Adobe Creative Cloud.
• Experience administering Jamf, Okta, Zoom, Slack, Cisco Meraki, and identity and access management.
• Microsoft or Cisco Certifications are a plus.
• Ability to think critically and solve complex IT problems and challenges.
• Willingness to partner and collaborate with cross-functional teams to improve operational efficiencies.
• Solid organizational and time-management skills, with the ability to prioritize and meet tight deadlines and work well in a fast-paced environment with limited supervision.
• Ability to recognize the need for continuous process improvement and provide creative solutions to increase process efficiencies.
• Bachelor's degree in Information Systems or a related field.

Pay

The salary range for this role is $161,000 to $243,000. This range is based on the market pay for all of the United States; Terakeet applies a multiplier to this range based on the specific geographic location of a job candidate.