Director of Information Technology

About the Role

The Director is responsible for translating the mission, strategic goals, and program priorities of the organization into department operations. This role provides leadership, direction, and management of information systems that directly support clinical and non-clinical information system solutions. The Director oversees the analysis, selection, design, implementation, and support of these systems to manage and improve operations, as well as the upkeep and maintenance of the Seneca Nation Health System’s (SNHS) entire network system.

Responsibilities

• Maintains the confidentiality, integrity, and availability of patients’ electronic protected health information (ePHI).
• Coordinates installation, configures, resolves connectivity issues, and maintains the organization’s network, including system backups and data recovery.
• Prepares and monitors the department budget.
• Prepares periodic reports and updates regarding the Information Technology (IT) Department, including the status of the security policy.
• Creates written documentation for the IT Department on application processing systems, covering policy, procedure, tasks, system structure, infrastructure, and security.
• Performs all personnel management functions, including supervision, training, scheduling, assignment of tasks, project coordination, and evaluation.
• Monitors all aspects of the SNHS Security Policy with respect to ePHI, including access controls, annual evaluation of the Security Policy, technological advances, and participation in disciplinary actions related to non-compliance.
• Consults with and advises Health Administration on information systems.
• Oversees Help Desk personnel in troubleshooting calls pertaining to networking and software problems.
• Develops, oversees, monitors, and maintains the email system, web server, security policy, and essential databases.
• Performs application support functions for various departments, including requested reports and trainings.
• Monitors system configuration to ensure data integrity and compliance with the security policy, including performing periodic security risk assessments.
• Ensures the delivery of appropriate annual security training and orientation to all workforce members.
• Implements, maintains, and troubleshoots network and server security, including file/folder permissions and enterprise anti-virus systems.
• Maintains user account information, including rights, security, and system groups.
• Establishes and maintains server-based storage for user data and application files.
• Evaluates, installs, and maintains new hardware and software, and tracks inventory of SNHS IT hardware.
• Assures confidentiality of information according to the Privacy Act of 1974 (HIPAA).
• Maintains all licensures and certifications of the position.
• Upholds and promotes the value and integrity of the Seneca Nation Health System’s mission statement.
• Provides care through a trauma-informed lens by incorporating key principles of safety, trustworthiness, transparency, collaboration, empowerment, and cultural sensitivity.
• Participates in and completes all mandatory staff meetings, trainings, and in-services.
• Follows all policies and procedures of the department, Seneca Nation, and SNHS.

Requirements

• Bachelor’s degree in Information Technology or a related technology field with five years of related experience.
• Three years of information systems leadership experience as a supervisor or manager in a large hospital, academic medical center, outpatient health care setting, or Indian Health Service (IHS)/tribal health.
• Extensive knowledge of routers, switches, servers, and TCP/IP.
• Knowledge of Windows Server 2016 and above, Microsoft IIS setup-administration and security, and Microsoft Office Suite with strong Outlook support skills.
• Knowledge of state and federal information security laws, federal guidelines, and industry standards (e.g., HIPAA, NIST, PCI, AICPA), including meaningful use and EHR/EMR interoperability.
• Demonstrated verbal and written communication skills.
• Strong analytical, problem-solving, collaboration, and teamwork skills.
• Ability to adapt to the needs of the organization and employees.
• MCSE/CCNA certifications preferred.
• VMware vCenter experience preferred.
• A valid driver’s license is required.

Serves as the Security Officer for the Seneca Nation Health System (SNHS).