Director of Information Technology

About the role

The Director of Information Technology manages internal teams and external service providers responsible for IT service management, enterprise systems, foundational infrastructure, supplier‑led delivery, and execution of Kestra’s future‑state technology roadmap. The role owns key platforms including ERP, CRM, QMS, PLM, field service, integrations, and infrastructure, and serves as Kestra IT’s primary relationship owner for strategic ITSM and managed services suppliers.

Responsibilities

• Leadership and Team Management: Manage assigned IT team members and suppliers, providing workload direction, coaching, performance feedback, resource allocation, prioritization, and escalation management. Collaborate with cross‑functional leadership to align IT priorities, resources, and delivery commitments with business needs while representing IT risks, dependencies, and trade‑offs.
• Enterprise Systems and Platforms: Partner with business owners to establish intake, prioritization, and change governance for enterprise system requests. Oversee evaluation, design, development, implementation, operation, and maintenance of enterprise systems. Own incident, problem, and request management processes, ensuring timely triage, root‑cause analysis, resolution tracking, stakeholder communication, and escalation. Execute integration strategy, including patterns, APIs, middleware, and data flows.
• Vendor and Managed Services Governance: Support sourcing, vendor evaluation, contracts, statements of work, and roadmap decisions. Manage vendor governance, SLAs, performance metrics, escalation paths, continuous improvement plans, resource and capacity planning, and overall service quality. Monitor strategic supplier spend, invoice accuracy, and total cost of service against budget; recommend scope, staffing, and commercial adjustments to the CIO.
• Operational Governance and Reporting Cadence: Own daily and weekly IT operational governance, covering service performance, project delivery, budget status, open risks, pending decisions, supplier follow‑up, and cross‑functional coordination. Provide monthly reporting and escalate material risks, budget exceptions, strategic decisions, or unresolved trade‑offs to the CIO.
• Compliance, Security, and Risk: Direct configuration and management of enterprise systems to support data retention, security, business continuity, disaster recovery planning and testing, and information risk management. Partner with the Director of Information Security and Compliance to ensure systems, infrastructure, suppliers, and technology changes meet security, privacy, audit, validation, and regulatory requirements. Ensure AI, automation, and low‑code solutions follow security, privacy, validation, data handling, and compliance standards.
• Financial and Operational Management: Own routine IT budget management, spend governance, invoice review, forecasting, license optimization, vendor cost control, and routine operational issue resolution within approved thresholds. Escalate material budget risks and trade‑offs to the CIO. Resolve routine operational, supplier, staffing, and prioritization issues within approved plans and governance thresholds.
• Other Duties: Perform other related duties as required.

Competencies

• Passion – contagious excitement about the company and sense of urgency.
• Commitment to continuous improvement.
• Integrity – highest ethical standards.
• Collaboration/Teamwork – inclusive of all team members regardless of geography, position, or product.
• Action/Results – high energy, decisive planning, timely execution.
• Innovation – generation of new ideas from original thinking.
• Customer Focus – exceed customer expectations and maintain quality of products, services, and experience.
• Emotional Intelligence – recognize, understand, and manage own emotions and influence others, especially under pressure.
• Ability to work with limited supervision.

Qualifications

Education/Experience Required: Bachelor’s degree preferably in Computer Science, Information Technology, Engineering, or a related field, or equivalent work experience. Minimum of 10 years of progressive IT leadership experience.

Required experience includes:

• Strategic managed service provider relationships – governance cadence, SLA and performance management, escalation handling, and financial oversight.
• Leading outsourced or co‑managed IT delivery models across enterprise systems, integrations, infrastructure, and support services in a regulated environment.
• Hands‑on experience with ERP, CRM, field service, quality, PLM, integration, and infrastructure platforms such as Microsoft Dynamics 365, Salesforce, Azure, and Power Platform.
• Regulated medical device, life sciences, or healthcare environments – validated systems, computer system validation, and software assurance practices.

Preferred:

• Additional experience governing AI, automation, and low‑code adoption with modern integration and API management practices.
• Exposure to and understanding of ITIL and PMI frameworks.

Supervisory Responsibilities

Directly supervise several IT team members, including conducting performance reviews, providing feedback, and helping set professional development goals.

Work Environment

Indoor open office environment with minimal noise typical of an office. Extended/overtime hours may be required when needed.

Physical Demands

• Frequent keyboard and mouse usage.
• Frequent sitting for extended periods.
• Occasional bending and stooping.
• Occasional lifting up to 20 pounds.

Travel

Occasional travel may be required, up to approximately 10 %.

Benefits

Kestra offers a very competitive benefits package including medical, dental, 401(k) with match, and other perks. Pay equity is an important part of Kestra’s culture, with compensation ranges guided by national and local salary surveys and internal equity.

Pay

Annualized salary range: $195,000 – $230,000 plus bonus, depending on experience.